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F16V4 and F48V4 Issue Tracker
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Artnet connection unusable #25

Closed vro3 closed 2 years ago

vro3 commented 2 years ago

Hey! Coming from a v3 to v4, my artnet software Resolume Arena, isn't able to communicate correctly.

Can confirm v3 works perfectly. can confirm v4 has same settings (as far as I can tell) Both on static IPs, tried direct, through switch, dynamic IP, all the aboive. Tried hard reset.

v4 on build 15.

Best description is that the v4 gets one frame, or data packet, 4 seconds after sent from the software, freezes on that, and then wont get another one until 8-12 seconds later.

Test mode works correctly on both controllers.

HELLPPPP :o)

keithsw1111 commented 2 years ago

Can you place an SD card in the controller. boot it while holding down the left and right buttons then when prompted press the down arrow to save your controller config to the SD card. The take the .DAT file on the SD card and send it to support@pixelcontroller.com referencing this issue #25. This will let us accurately reproduce what you are seeing.

vro3 commented 2 years ago

Uhhhhhh.

Unfortunately- that’s not gonna be possible.
I’m not sure when in the process of getting this or setting this thing up this happened. But. It did.

Soooooooo. Any other ideas?!

Sorry. :(

Vince

On Mar 1, 2022, at 9:35 PM, Keith Westley @.***> wrote:

 Can you place an SD card in the controller. boot it while holding down the left and right buttons then when prompted press the down arrow to save your controller config to the SD card. The take the .DAT file on the SD card and send it to @.*** referencing this issue #25. This will let us accurately reproduce what you are seeing.

— Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android. You are receiving this because you authored the thread.

dpitts commented 2 years ago

If the issue is reproducible I am unsure why it is not possible to follow instructions Keith stated above? Pretty simple instructions to save the configuration you have in controller so we can load it into a controller we have and test Artnet input and possibly fix your issue. That is our best idea. Can you explain why it is not possible?

keithsw1111 commented 2 years ago

If you cant do that instead use the save settings link top right on the status page and send us the .json file that downloads. This is nowhere near as good but it is better than nothing.

vro3 commented 2 years ago

AHhhh. I attached a photo in my previous email. I’m assuming that didn’t go through??

https://www.icloud.com/iclouddrive/0eai82RjkOB0QJMsqoto_Op5g#IMG_6196

Try this.

On Mar 1, 2022, at 10:51 PM, dpitts @.***> wrote:

 If the issue is reproducible I am unsure why it is not possible to follow instructions Keith stated above? Pretty simple instructions to save the configuration you have in controller so we can load it into a controller we have and test Artnet input and possibly fix your issue.

— Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android. You are receiving this because you authored the thread.

vro3 commented 2 years ago

Im replying via email. if this isn't getting delivered to you please let me know. here's my .json.

id be willing to try and solder an SD reader!

On Wed, Mar 2, 2022 at 7:56 AM Vince Romanelli @.***> wrote:

AHhhh. I attached a photo in my previous email. I’m assuming that didn’t go through??

https://www.icloud.com/iclouddrive/0eai82RjkOB0QJMsqoto_Op5g#IMG_6196

Try this.

On Mar 1, 2022, at 10:51 PM, dpitts @.***> wrote:



If the issue is reproducible I am unsure why it is not possible to follow instructions Keith stated above? Pretty simple instructions to save the configuration you have in controller so we can load it into a controller we have and test Artnet input and possibly fix your issue.

— Reply to this email directly, view it on GitHub https://github.com/dpitts/f16v4_issues/issues/25#issuecomment-1056211504, or unsubscribe https://github.com/notifications/unsubscribe-auth/AYANXNHJ7LWB3DLU4MQRGE3U53XVDANCNFSM5PU2466A . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.

You are receiving this because you authored the thread.Message ID: @.***>

dpitts commented 2 years ago

Hi

I believe the photo may be of a damaged SD card reader. I cannot see photo as I do not have an iCloud account. Not an Apple guy.

Thank You,

David Pitts PixelController, LLC

From: vro3 @.> Sent: Wednesday, March 2, 2022 8:20 AM To: dpitts/f16v4_issues @.> Cc: David Pitts @.>; Comment @.> Subject: Re: [dpitts/f16v4_issues] Artnet connection unusable (Issue #25)

Im replying via email. if this isn't getting delivered to you please let me know. here's my .json.

id be willing to try and solder an SD reader!

On Wed, Mar 2, 2022 at 7:56 AM Vince Romanelli @.***> wrote:

AHhhh. I attached a photo in my previous email. I’m assuming that didn’t go through??

https://www.icloud.com/iclouddrive/0eai82RjkOB0QJMsqoto_Op5g#IMG_6196

Try this.

On Mar 1, 2022, at 10:51 PM, dpitts @.***> wrote:



If the issue is reproducible I am unsure why it is not possible to follow instructions Keith stated above? Pretty simple instructions to save the configuration you have in controller so we can load it into a controller we have and test Artnet input and possibly fix your issue.

— Reply to this email directly, view it on GitHub https://github.com/dpitts/f16v4_issues/issues/25#issuecomment-1056211504, or unsubscribe https://github.com/notifications/unsubscribe-auth/AYANXNHJ7LWB3DLU4MQRGE3U53XVDANCNFSM5PU2466A . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.

You are receiving this because you authored the thread.Message ID: @.***>

— Reply to this email directly, view it on GitHubhttps://github.com/dpitts/f16v4_issues/issues/25#issuecomment-1057049251, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AARHOBEWRKJHISCUYG6FKJLU56BKHANCNFSM5PU2466A. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub. You are receiving this because you commented.Message ID: @.***>

vro3 commented 2 years ago

Yup. It’s not on the board at all. Bent pins.

:(

On Mar 2, 2022, at 9:50 AM, dpitts @.***> wrote:

 Hi

I believe the photo may be of a damaged SD card reader. I cannot see photo as I do not have an iCloud account. Not an Apple guy.

Thank You,

David Pitts PixelController, LLC

From: vro3 @.> Sent: Wednesday, March 2, 2022 8:20 AM To: dpitts/f16v4_issues @.> Cc: David Pitts @.>; Comment @.> Subject: Re: [dpitts/f16v4_issues] Artnet connection unusable (Issue #25)

Im replying via email. if this isn't getting delivered to you please let me know. here's my .json.

id be willing to try and solder an SD reader!

On Wed, Mar 2, 2022 at 7:56 AM Vince Romanelli @.***> wrote:

AHhhh. I attached a photo in my previous email. I’m assuming that didn’t go through??

https://www.icloud.com/iclouddrive/0eai82RjkOB0QJMsqoto_Op5g#IMG_6196

Try this.

On Mar 1, 2022, at 10:51 PM, dpitts @.***> wrote:



If the issue is reproducible I am unsure why it is not possible to follow instructions Keith stated above? Pretty simple instructions to save the configuration you have in controller so we can load it into a controller we have and test Artnet input and possibly fix your issue.

— Reply to this email directly, view it on GitHub https://github.com/dpitts/f16v4_issues/issues/25#issuecomment-1056211504, or unsubscribe https://github.com/notifications/unsubscribe-auth/AYANXNHJ7LWB3DLU4MQRGE3U53XVDANCNFSM5PU2466A . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.

You are receiving this because you authored the thread.Message ID: @.***>

— Reply to this email directly, view it on GitHubhttps://github.com/dpitts/f16v4_issues/issues/25#issuecomment-1057049251, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AARHOBEWRKJHISCUYG6FKJLU56BKHANCNFSM5PU2466A. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub. You are receiving this because you commented.Message ID: @.***> — Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android. You are receiving this because you authored the thread.

keithsw1111 commented 2 years ago

Attachments do not come through via email. Please send it to support@pixelcontroller.com as requested earlier.

keithsw1111 commented 2 years ago

Is it possible your software is sending Artnet universe 1 as universe 0 ... so basically an off by 1 problem ... in the controller just set it up as 16 universes starting at zero and see if that works.

keithsw1111 commented 2 years ago

Did this get resolved.

vro3 commented 2 years ago

It hasn’t.

I just had to stop using it because it’s not acting like my V3.

I’m around for the next two and would be happy to try and test whatever it is you’d like me to test.

I am currently testing it hardwired directly to my Mac, and its not responding correctly.

https://www.dropbox.com/s/yjzx5avecmdze24/Video%20Mar%2029%2C%208%2018%2059%20PM.mov?dl=0 https://www.dropbox.com/s/yjzx5avecmdze24/Video%20Mar%2029,%208%2018%2059%20PM.mov?dl=0 Here’s a video of what I’m seeing.

On Mar 28, 2022, at 2:14 AM, Keith Westley @. @.>> wrote:

Did this get resolved.

— Reply to this email directly, view it on GitHub https://github.com/dpitts/f16v4_issues/issues/25#issuecomment-1080283020, or unsubscribe https://github.com/notifications/unsubscribe-auth/AYANXNA76VNGKZ6ZUL5JDZTVCFL7HANCNFSM5PU2466A. You are receiving this because you authored the thread.

keithsw1111 commented 2 years ago

This is fixed in Build 18