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Portugao / MUTicket

MUTicket will handle Tickets for Support
http://webdesign-in-bremen.com
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An answer needs not always response from a customer #32

Closed rallek closed 11 years ago

rallek commented 11 years ago

If a supporter gives an answer he should descide the status of the ticket. Today it is automativaly "waiting for customer feedback" even if it is just an information for the customer.

Portugao commented 11 years ago

I'm not sure that I really understand, because only a supporter can see the status of a ticket.

Portugao commented 11 years ago

We have to clear how to implement.

rallek commented 11 years ago

at the moment a ticket eget automatic the status "waiting for Customer feedback" when a supporter made his first response.

Do not change it automatic, lets make the change by the supporter.

Might be it will need a permission moderate for the supporter and edit for the customer so this field can only be changed with the rights of moderation.

If the status is able to be changed manualy it can be more than this. Different stati are possible. e.g. info for the customer, waiting for customer feedback, waiting fdor supporter feedback, ...

Portugao commented 11 years ago

Ok. So I will make a new table for statuses, so it's possible to create them by himself. With MOST 0.6.0 they will be translatable, I hope. I'm curious, if an upgrade will run then.