add an estimated due date

[rallek]

The supporter should be able to give an estimated due date.

[Portugao]

And what able to do, if the customer gives no feedback until this date?

[Portugao]

Some clearing will be useful for this issue too.

After speaking together it should be useful to have a additional datetime fiield and a free textfield to give a due date like 'in 2 days' or something like this.

Should be the sending of a message to the customer fix or optional?

[rallek]

Just a date would be ok. A message is not necessary in my opinion.

[Portugao]

Done!