PostHog / customerio-plugin

Send event data and emails into Customer.io.

https://posthog.com/plugins/customer.io

MIT License

6 stars 8 forks source link

Megaissue - planned upgrade work #39

Open benjackwhite opened 6 months ago

benjackwhite commented 6 months ago

Problems

Gathering the issues here as we will likely try and solve this in a way that is more holistic rather than patching existing broken behaviours

[ ] Person Profile needed for email - issue ticket ticket ticket
[ ] Anonymous user IDs - ticket
- [ ] Way to specify what property to use as the ID and whether to ignore it if not found
- [ ] Maybe we should only ever send identified users?
[ ] Group support - issue
[ ] Event filtering - issue issue
- [ ] Could ideally be done with the new Action filtering UI rather than in code

Proposed solution

tiina303 commented 6 months ago

Haven't figured out the details of this ticket, but just to make sure we won't forget https://posthoghelp.zendesk.com/agent/tickets/13230 & https://posthog.slack.com/archives/C071CAKRFNW/p1715109941517579?thread_ts=1715031869.491219&cid=C071CAKRFNW

niels-bosman commented 3 months ago

@benjackwhite @tiina303 Does this include filtering events from users that have specific properties? We don’t want to send free users to customer.io, but we do want to send premium users. This is a field on the user in PostHog.

benjackwhite commented 3 months ago

Does this include filtering events from users that have specific properties? We don’t want to send free users to customer.io, but we do want to send premium users. This is a field on the user in PostHog.

That's the idea of what we are doing. We are hoping to have this out in feature preview this week. Our new delivery system supersedes the plugin concept and has a bunch of nice features such as generic filtering, input template strings and in the end the ability to just modify the underlying code which gives ultimate flexibility (at the cost of having to write some code).

Sneak preview of what it looks like here:

niels-bosman commented 3 months ago

@benjackwhite Amazing, would love to try it soon! Great work guys

niels-bosman commented 3 months ago

@benjackwhite Any updates on this?

gregegan commented 3 months ago

Is this new system ready to go @benjackwhite? Would love to give implement it. Totally blocked by the https://github.com/PostHog/customerio-plugin/issues/26 issue.