Q3 Mega-issue: Joe's Goals

[joethreepwood]

My goals this quarter are more numerous, so I'm putting everything in one issue. Here we go.

Goal 1: Make sure we have successful launch plans for new products

• [x] Data Warehouse launch
• [x] Web Analytics launch
• [ ] Mobile Replay launch
• [x] Launch Onboarding 6.0 to support new growth strategy
• [x] Replay price cut launch
• [x] Personless profiles launch

Goal 2: Run another YC S24 campaign, but with less direct work

• [x] Add the PMF guide to the YC kit
• [x] Run the YC kit as before, with no additional work
• [x] Arrange/support a Tim & James talk in SF if the opportunity arises
• [x] Report on success internally as the program continues
• [x] Arrange a talk with another startup accelerator to try and open a new partnership (Founders.inc)

Goal 3: Onboard ~community manager~ 3x support engineers

Context for changes

• [ ] ~Hire a Community Manager and complete their onboarding~
• [ ] ~Get that person set up for success, with their own Q3 goals~
• [ ] ~Arm that person to find two more influencers we can work with~
• [x] Add a new hire onboarding flow to help support new team members
• [x] Hire one support engineer, and get them onboarded, set up for handling tickets
• [x] Hire another support engineer, do the same
• [x] Hire another support engineer, get them set up
• [x] Explore community support engineer as a focus

Goal 4: Continue to support CS & Sales

• [x] Get the SF x C.io pipeline working, or find a replacement
• [x] Create an automated email flow for demo follow-ups
• [x] Create an automated process for users on timed programs (YC + Startups)
• [x] Continue to arm CS & Sales with case studies for all new products
• [x] Create a long-term nurture flow for unconverted users from demos
• [x] https://github.com/PostHog/posthog/issues/22036

[charlescook-ph]

This is a great list!