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PostHog / posthog

🦔 PostHog provides open-source web & product analytics, session recording, feature flagging and A/B testing that you can self-host. Get started - free.
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Session recording css issues #25782

Open bennofication opened 1 month ago

bennofication commented 1 month ago

Bug Description

Bug description

In the below session replay, the user apparently started on our dashboard and then moved deeper into the app but the recording is "frozen" on the dashboard. We can see the mouse moving and clicking on things and popups opening that definitely do not exist on the dashboard

This is the recording: https://eu.posthog.com/project/35965/replay/0192bcf3-7e6b-7f10-a278-b06b484f1891

How to reproduce

  1. Open the recording https://eu.posthog.com/project/35965/replay/0192bcf3-7e6b-7f10-a278-b06b484f1891
  2. Watch the user clicking around but screen staying frozen on dashboard

Additional context

Debug info

Session: https://us.posthog.com/project/sTMFPsFhdP1Ssg/replay/0192bdb7-df7a-7791-a920-5e39118918a3?t=972
Admin: http://go/adminOrgEU/01929f94-c688-0000-16e6-7768ae0ad6f1 (project ID 35965)
Sentry: http://go/sentryEU/35965
pauldambra commented 1 month ago

It looks like that session is missing data. We capture config as debug signal at the start and they are missing

My guess is here that the mutations that change the UI were missed and so the UI appears frozen.

Looking at other recordings for that user they all look fine...

it's best to report this kind of thing in the app instead of in github https://eu.posthog.com/#panel=support%3Asupport%3A%3A%3Afalse (it'll get picked up by the support team there)

Hugocorreaa commented 1 week ago

I'm with the same problem

pauldambra commented 1 week ago

hey @Hugocorreaa without more detail we can't help :)

it's best to report this kind of thing in the app instead of in github us.posthog.com#panel=support%3Asupport%3A%3A%3Afalse (it'll get picked up by the support team there)