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PostHog / squeak

A Q&A widget for your docs
https://squeak.posthog.com/
MIT License
176 stars 15 forks source link

Feature request: Forum view #215

Open charlescook-ph opened 1 year ago

charlescook-ph commented 1 year ago

Moving more support queries from Slack to a forum could give people a better experience and makes a lot more of our content visible publicly/searchable. It potentially improves expectations about the speed of response too.

The cool thing here is that a thriving forum with loads of questions makes PostHog look well-maintained to someone external who’s thinking of signing up, but isn’t sure, whereas the user Slack is an ephemeral closed group, so an outsider doesn't see all the amazing support that people are getting.

The forum could pull in all the questions people are asking in Squeak around the site in one place (I see it as a much more organized posthog.com/questions page). We could also then pin announcements and maybe FAQs here as well. For example, even something super simple like this could be effective as it surfaces number of replies and views (this is an open source product with ~half the users we have, but it looks a lot more active to an external person than our site does.)

(We would still keep Slack open, especially for customer success as it's super important for them.)

charlescook-ph commented 1 year ago

(I say 'super simple' in reference to the visuals, obviously this is not a comment on the complexity of actually implementing this as I'm not an engineer...)

pjhul commented 1 year ago

Only somewhat related but I've implemented something similar to this within the dashboard. This is definitely a priority coming up though!

jamesefhawkins commented 1 year ago

(I see it as a much more organized posthog.com/questions page)

What you're suggesting and the questions page have the same intentions. I feel like we should be enhancing the /questions page to do this stuff

(Ie we can add pinning, views and so on)