[PD] Identify approaches to resolve conflicts

Consider the following types of conflict and choose one.

A technical disagreement about how to write the code for a well-understood task.
The manager wants you to work faster but with a smaller team by rushing.
A competitive and ambitious person wants you to look bad so they can get a promotion instead.

Sort the following list of approaches or questions into priority and usefulness. Add your own strategies to this list.

[ ] Don’t let your emotions control you.
[ ] Paraphrase what the other person said, confirming your understanding and showing empathy.
[ ] Each conflict is an opportunity.
[ ] Find out what facts the other person knows.
[ ] What do they want? Relatively few people have hidden agendas.
[ ] What do you want? Assert your points clearly without being too shy.
[ ] What is their general attitude and approach?
[ ] What possible solutions to this conflict might exist?
[ ] Agree on part of the solution if you can’t agree on all of it.
[ ] Build a network of people to support your resilience and perhaps mediate the conflict.
[ ] Communicate clearly before there is a conflict.
[ ] Be assertive enough to make your point.
[ ] Escalate the topic to someone more senior to arbitrate.
[ ] Keep away from the other person and find your own solution without them.
[ ] … add your own strategies.

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Reflecting on your learning of last week's class about resolving conflict

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