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PrestaShop / PrestaShop

PrestaShop is the universal open-source software platform to build your e-commerce solution.
https://www.prestashop-project.org/
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Error on clone website #12042

Closed Akashvastarpara closed 5 years ago

Akashvastarpara commented 5 years ago

I have made clone website from my current website with (1.7.5.0). I.m not able to access backoffice as well fron-office on clone site. Getting following error. Can anyone help me to fix it out?

Warning: require(/home/domain.com/public_html/vendor/composer/../symfony/polyfill-ctype/bootstrap.php): failed to open stream: No such file or directory in /home/domain.com/public_html/vendor/composer/autoload_real.php on line 61

Fatal error: require(): Failed opening required '/home/domain.com/public_html/vendor/composer/../symfony/polyfill-ctype/bootstrap.php' (include_path='/home/domain.com/public_html/vendor/pear/pear_exception:/home/domain.com/public_html/vendor/pear/console_getopt:/home/domain.com/public_html/vendor/pear/pear-core-minimal/src:/home/domain.com/public_html/vendor/pear/archive_tar:.:/usr/share/php') in /home/domain.com/public_html/vendor/composer/autoload_real.php on line 61

khouloudbelguith commented 5 years ago

Hi @Akashvastarpara,

How did you clone your shop? Did you clone it from this repository https://github.com/PrestaShop/PrestaShop.git? Thanks!

Akashvastarpara commented 5 years ago

I have followed this tutorial : https://www.prestashop.com/en/blog/how-to-migrate-prestashop-to-a-new-server

I have upgraded my prestashop version from 1.7.3 to 1.7.5.0 Then I have tried to make clone of my site to new domain and now getting this error

Akashvastarpara commented 5 years ago

Last time I was successful with the version 1.7.3 to move it to new domain. But after upgrading to 1.7.5.0 I have followed same procedure but getting error.

khouloudbelguith commented 5 years ago

Hi @Akashvastarpara,

I did not manage to reproduce the issue with PS1.7.5.0 after upgrade from PS1.7.4.4. I moved my Project to a new domain without errors.

  1. I made a backup for my files & my database
  2. I uploaded my store's files to your new server
  3. I imported the old store's database to the new server
  4. In file /app/config/parameters.php, I configured my PrestaShop site. 4.1. DB_SERVER: database's server; 4.2. DB_NAME: Name of the database from step 5; 4.3. DB_USER: User associated with the database; 4.4. DB_PASSWD: The user's password;
  5. in the Table ps_shop_url, I changed with the 5.1. domain => new domain 5.2. domain_ssl => new domain_ssl 5.3. physical_uri => new physical_uri
  6. I cleared cache manually by deleting all the folder into var/cache (prod & dev).

=> OK => no problems.

Akashvastarpara commented 5 years ago

I have followed same procedure with 1.7.3 two times also tried to full permission to all files and folders.

khouloudbelguith commented 5 years ago

@Akashvastarpara, about this error Fatal error: require(): Failed opening required '/home/domain.com/public_html/vendor/composer/../symfony/polyfill-ctype/bootstrap.php' (include_path='/home/domain.com/public_html/vendor/pear/pear_exception:/home/domain.com/public_html/vendor/pear/console_getopt:/home/domain.com/public_html/vendor/pear/pear-core-minimal/src:/home/domain.com/public_html/vendor/pear/archive_tar:.:/usr/share/php') in /home/domain.com/public_html/vendor/composer/autoload_real.php on line 61, it looks like you moved one of your folders in your main shop to another location with your FTP client. You need to check on your FTP client if you have moved any main folder into another folder. Also, did you changed your mail URL from your shop at seo-traffice? Thanks!

Akashvastarpara commented 5 years ago

I will download public_html folder from the current ftp site and upload it on new ftp site.

Akashvastarpara commented 5 years ago

I was not able to logon in back office so i have not changed mail url. I have changed the details as you have mentioned in steps 4&5

khouloudbelguith commented 5 years ago

@Akashvastarpara, have you the same errors after these modifications? Thanks!

Akashvastarpara commented 5 years ago

I think you was right there will be moved folder into another folder by mistake. I have re-downloaded public_html folder and uploaded via ftp for new domain and followed further steps now new clone site is working. Thanks for your time @khouloudbelguith

khouloudbelguith commented 5 years ago

Hi @Akashvastarpara,

Thanks for your feedback. Since it is fixed, I close the issue, feel free to open a new one when needed. Thanks!

MartinxStefan commented 5 years ago

Hi, I have the same problem. 1-Click Upgrade stuck, the site is now down. Error:

Warning: require(.../vendor/composer/../symfony/polyfill-ctype/bootstrap.php): failed to open stream: No such file or directory in .../vendor/composer/autoload_real.php on line 61

Warning: require(.../vendor/composer/../symfony/polyfill-ctype/bootstrap.php): failed to open stream: No such file or directory in .../vendor/composer/autoload_real.php on line 61

Fatal error: require(): Failed opening required '.../vendor/composer/../symfony/polyfill-ctype/bootstrap.php' (include_path='.../vendor/pear/pear_exception:.../vendor/pear/console_getopt:/data/web/virtuals/111137/.../vendor/pear/pear-core-minimal/src:.../vendor/pear/archive_tar:.:...') in /.../vendor/composer/autoload_real.php on line 61

Please help

khouloudbelguith commented 5 years ago

Hi @MartinxStefan,

Could you please try to clear the cache manually by deleting all the folder into var/cache (prod & dev). Thanks!

VegaRaveloOscar commented 4 years ago

Hola, tengo el mismo problema. 1-Click Upgrade atascado, el sitio ahora está caído. Error:

Advertencia: require (... / vendor / composer /../ symfony / polyfill-ctype / bootstrap.php): no se pudo abrir la secuencia: No existe dicho archivo o directorio en ... / vendor / composer / autoload_real.php en línea 61 Advertencia: require (... / vendor / composer /../ symfony / polyfill-ctype / bootstrap.php): no se pudo abrir la secuencia: No existe dicho archivo o directorio en ... / vendor / composer / autoload_real.php en línea 61 Error fatal: require (): Se requiere una apertura fallida '... / vendor / composer /../ symfony / polyfill-ctype / bootstrap.php' (include_path = '... / vendor / pear / pear_exception: ... / vendor / pear / console_getopt: / data / web / virtuals / 111137 /.../ vendor / pear / pear-core-minimal / src: ... / vendor / pear / archive_tar:.: ... ') en / ... / vendor / composer / autoload_real.php en la línea 61

Por favor ayuda

Buenas tardes, me ha pasado lo mismo al migrar mi tienda. ¿Pudiste solucionarlo? Gracias