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PrestaShop / PrestaShop

PrestaShop is the universal open-source software platform to build your e-commerce solution.
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Admin panel is not displayed. (70007)The timeout specified has expired #16254

Closed weddingtextile closed 5 years ago

weddingtextile commented 5 years ago

Describe the bug I can't start the admin panel. I enter the login and password, but the admin panel is not displayed. Front office is working.

Аn error is displayed in the browser after a few minutes: Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request GET /admin***/index.php.

Reason: Error reading from remote server

On the web server in the logs: [Sun Nov 03 19:26:32 2019] [error] [client ] (70007)The timeout specified has expired: proxy: error reading status line from remote server , referer: https://weddingtextile.com/admin***/index.php?controller=AdminDashboard&token=68089897ddb384480c9ed83e1225e212 [Sun Nov 03 19:26:32 2019] [error] [client *] proxy: Error reading from remote server returned by /admin/index.php, referer: https://weddingtextile.com/admin/index.php?controller=AdminDashboard&token=68089897ddb384480c9ed83e1225e212

Additional information PrestaShop version: 1.7.4.3 PHP version: 5.6

khouloudbelguith commented 5 years ago

Hi @weddingtextile,

Thanks for your bug report. Are you connected over Proxy with authentication?

Thanks!

weddingtextile commented 5 years ago

No Proxy

khouloudbelguith commented 5 years ago

@weddingtextile, Could you please provide us with more info? We need more details to understand how we can reproduce your issue:

Don't you know how to get this information? Please read the following article: http://build.prestashop.com/howtos/misc/how-to-create-bug-report/

Thanks!

weddingtextile commented 5 years ago

On a hosting found cyclic requests to 216.58.215.115, then an error on a timeout. Perhaps not exactly, it is somehow related to gamification.prestashop.com

How can I manually disable modules in the database?

weddingtextile commented 5 years ago

The assumption was confirmed. Renamed the gamification directory to gamification_ and the admin panel worked.

khouloudbelguith commented 5 years ago

@weddingtextile, what is the exact version of the gamification module did you use?

Thanks!

weddingtextile commented 5 years ago

2.0.1

weddingtextile commented 5 years ago

https://www.web-hints.com/tools/disable-prestashop-api-calls-in-backoffice/

That helped

khouloudbelguith commented 5 years ago

@weddingtextile, this version is very old. We re-worked in this module & fixed issues. Please upgrade your module to the latest one v2.3.1. https://github.com/PrestaShop/gamification/releases

Thanks!