PaymentModule - Multiple Orders for a Cart

Matt75 commented 4 years ago

Sometime PrestaShop will split a Cart in multiple Order with same Reference after a Payment.

This is made in PaymentModule::validateOrder()

Because this splitting is made by PrestaShop after the Payment, Customer has only paid Shipping Costs for one Order.

So PrestaShop will display a warning on Order view page to notify merchant the total order amount is not equal to total cart amount.

PrestaShop will send to PaymentModule only Order id and Order reference of the last created Order.

Every PaymentModule will only update OrderState of the last created Order, on module validation trigger by API (like bank validation return).

Every child Order should be manually update by merchant because he needs to choose if additional shipping cost should be paid by Customer or if he take it in charge.

⚠️ Possible cases :

A product of Cart exceeds the price/weight range of carriers
A product of Cart is restricted to one Carrier (case described bellow)
Warehouse management in 1.6, removed in 1.7
Multi-shipping functionnality in 1.5 removed in 1.6
Others cases I don't know

➡️ Need more informations to find every possible cases will cause Order splitting and how to handle that for Module developer.

How to test

Case : A product of Cart is restricted to one Carrier

Install a fresh PrestaShop instance
Install PrestaShop Checkout module or another Payment module require validation from an API
Go to BO > Sell > Catalog > Products
Edit Product 1 aka Hummingbird printed t-shirt
In Shipping tab > Available carriers > check case of PrestaShop (Pick up in-store)
Save product
Edit Product 2 aka Hummingbird printed sweater
In Shipping tab > Available carriers > check case of My carrier (Delivery next day!)
Save product
Go to Shop
Go to product page of Product 1 aka Hummingbird printed t-shirt
Add to cart
Go to product page of Product 2 aka Hummingbird printed sweater
Add to cart
Go to Cart page
Go to Proceed to checkout
Choose to paid with PrestaShop Checkout
Paid
See Your order hasn't been validated yet, only created. There can be an issue with your payment or it can be captured later, please contact our customer service to have more details about it.
Go to BO > Sell > Orders
See 2 Orders created with same reference, only one is with status Payment accepted
View this Orders and see Warning €[TOTAL ORDER] paid instead of €[TOTAL CART]. This warning also concerns order [Order reference]

jf-viguier commented 4 years ago

For me, the best and easy way should be to remove order splitting. It's not needed anymore and upset ERP and accountants

msaustral commented 3 years ago

We have one customer with same issue PS 1.7.6.9

There is something strange, on product -> transportation -> weight, the decimals separator is a coma (,) but in the total wight of the order it is shown in gram but it say Kg in text.

Example:

On product:

Total weight on order:

On carrier

it should show 12,430 kg but it say 12.430 Kg, if the PS taking the weight in grams to calculate shipping cost, it will go out of carrier rage and split the order.

in this case we have a rage of 60 Kg and the order will send twelve thousand four hundred thirty (12.430) Kg

lorenzoactm commented 3 years ago

Hello, any updates on this issue? Randomly we get orders with one product split into a linked order. None of these products have carrier exceptions and they fit within the courier weight setting.. so I'm not sure what's causing it.

Is there a way to disable the linked orders feature completely?

msaustral commented 2 years ago

Hi any news on this case?, we do have multiples customers affected with this.