No Data (at all)

[Jakub2019]

Hello,

I would like to ask, what should I do if I see only some visits in my GA account (do not know which ones, but it can be arround 5% at the moment - based on the fact I do some ads which show a lot more visitors as my GA account and also I visit the website myself - in that moment I do not "see me" in GA in real time). I have set the module, but there are no data transfered into the account. Could you please help me? I tried to uninstall and install the module again, turn on the "anonymize IP" button, but nothing worked. The module worked fine by the end of last month as you can see, but then suddenly it stoped to work without me doing anything.

Thanks, Jakub

[khouloudbelguith]

Hi @Jakub2019,

Thanks for your report. Could you please provide us with more info? We need more details to understand how we can reproduce your issue:

• server setup and configuration
• PrestaShop version (source)
• Module version
• debug mode report
• PHP error logs
• apache error log
• javascript console log

Don't you know how to get this information? Please read the following article: http://build.prestashop.com/howtos/misc/how-to-create-bug-report/

Thanks!