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Probesys / glpi-plugins-ticketmail

plugin ticketMail for glpi application
GNU Affero General Public License v3.0
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Undefined index: glpi_plugin_ticketmail_profile #1

Closed tackephap closed 2 years ago

tackephap commented 8 years ago

I got HTTP ERROR 500 when click "SEND" button while loading /plugins/ticketmail/front/ticketmail.form.php.

Also got this error on php-errors.log: 2016-06-29 16:17:28 [26@host] *\ PHP Notice(8): Undefined index: glpi_plugin_ticketmail_profile Backtrace : plugins/ticketmail/inc/profile.class.php:233
plugins/ticketmail/inc/profile.class.php:99 plugin_ticketmail_haveRight() inc/commonglpi.class.php:208 PluginTicketmailProfile->getTabNameForItem() inc/commonglpi.class.php:166 CommonGLPI->addStandardTab() ajax/updatecurrenttab.php:50 CommonGLPI->defineAllTabs()

Can you help ?

[CONFIG] GLPI 0.90.3 Ticket mail: 3.1.0 Operating system: Linux 2.6.32-573.22.1.el6.x86_64 #1 SMP Wed Mar 23 03:35:39 UTC 2016 x86_64 PHP 5.4.45 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, json, ldap, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcre, pdo_mysql, pdo_sqlite, posix, recode, session, shmop, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.2.15 (CentOS) (Apache/2.2.15 (CentOS) Server ) Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36 Server Software: MySQL Community Server (GPL) by Remi Server Version: 5.5.48 Server SQL Mode: Parameters: glpi@localhost/glpi Host info: Localhost via UNIX socket htmLawed version 1.1.21 in (/var/www/html/glpi/lib/htmlawed) phpCas version 1.3.4 in (/var/www/html/glpi/lib/phpcas) PHPMailer version 5.2.8 in (/var/www/html/glpi/lib/phpmailer) ZetaComponent ezcGraph installed in (/var/www/html/glpi/lib/zeta/Base): OK Zend Framework version 2.4.9 in (/var/www/html/glpi/lib/Zend) SimplePie version 1.3.1 in (/var/www/html/glpi/lib/simplepie) TCPDF version 6.2.12 in (/var/www/html/glpi/lib/tcpdf) ircmaxell/password-compat in (/var/www/html/glpi/lib/password_compat). Compatitility: Ok List Plug-in behaviors Name: Behaviours Version: 1.0 State: Enabled dashboard Name: Dashboard Version: 0.7.3 State: Enabled environment Name: Environment Version: 1.9.0 State: Enabled fusioninventory Name: FusionInventory Version: 0.90+1.3 State: Enabled order Name: Orders management Version: 0.85+1.2 State: Enabled additionalalerts Name: Others alerts Version: 1.8.0 State: Enabled ticketmail Name: Ticket Mail Version: 3.1.0 State: Enabled

philgprobesys commented 8 years ago

hi,

i have make a modification to the plugin_ticketmail_haveRight method. I hope this solve your problem.

Le 29/06/2016 à 11:55, lolodup a écrit :

I got HTTP ERROR 500 when click "SEND" button while loading /plugins/ticketmail/front/ticketmail.form.php.

Also got this error on php-errors.log: 2016-06-29 16:17:28 [26@host] *\ PHP Notice(8): Undefined index: glpi_plugin_ticketmail_profile Backtrace : plugins/ticketmail/inc/profile.class.php:233

plugins/ticketmail/inc/profile.class.php:99 plugin_ticketmail_haveRight() inc/commonglpi.class.php:208 PluginTicketmailProfile->getTabNameForItem() inc/commonglpi.class.php:166 CommonGLPI->addStandardTab() ajax/updatecurrenttab.php:50 CommonGLPI->defineAllTabs()

Can you help ?

[CONFIG] GLPI 0.90.3 Ticket mail: 3.1.0 Operating system: Linux 2.6.32-573.22.1.el6.x86_64 #1 https://github.com/Probesys/glpi-plugins-ticketmail/issues/1 SMP Wed Mar 23 03:35:39 UTC 2016 x86_64 PHP 5.4.45 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, json, ldap, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcre, pdo_mysql, pdo_sqlite, posix, recode, session, shmop, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.2.15 (CentOS) (Apache/2.2.15 (CentOS) Server ) Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36 Server Software: MySQL Community Server (GPL) by Remi Server Version: 5.5.48 Server SQL Mode: Parameters: glpi@localhost/glpi Host info: Localhost via UNIX socket htmLawed version 1.1.21 in (/var/www/html/glpi/lib/htmlawed) phpCas version 1.3.4 in (/var/www/html/glpi/lib/phpcas) PHPMailer version 5.2.8 in (/var/www/html/glpi/lib/phpmailer) ZetaComponent ezcGraph installed in (/var/www/html/glpi/lib/zeta/Base): OK Zend Framework version 2.4.9 in (/var/www/html/glpi/lib/Zend) SimplePie version 1.3.1 in (/var/www/html/glpi/lib/simplepie) TCPDF version 6.2.12 in (/var/www/html/glpi/lib/tcpdf) ircmaxell/password-compat in (/var/www/html/glpi/lib/password_compat). Compatitility: Ok List Plug-in behaviors Name: Behaviours Version: 1.0 State: Enabled dashboard Name: Dashboard Version: 0.7.3 State: Enabled environment Name: Environment Version: 1.9.0 State: Enabled fusioninventory Name: FusionInventory Version: 0.90+1.3 State: Enabled order Name: Orders management Version: 0.85+1.2 State: Enabled additionalalerts Name: Others alerts Version: 1.8.0 State: Enabled ticketmail Name: Ticket Mail Version: 3.1.0 State: Enabled

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philippe GODOT

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tackephap commented 8 years ago

Hi, Thanks, i can now see the tab on my profile, chrome_2016-06-30_10-01-38 but i'm unable to save the setting after switch "tab display" from "No" to "Yes" then click on "Update" button it's display the follwoing message... chrome_2016-06-30_10-01-51

i also have the output from php_errors.log *\ PHP Notice(8): Undefined index: glpi_plugin_ticketmail_profile Backtrace : plugins/ticketmail/inc/profile.class.php:233
plugins/ticketmail/inc/profile.class.php:99 plugin_ticketmail_haveRight() inc/commonglpi.class.php:208 PluginTicketmailProfile->getTabNameForItem() inc/commonglpi.class.php:166 CommonGLPI->addStandardTab() inc/commonglpi.class.php:689 CommonGLPI->defineAllTabs() inc/commonglpi.class.php:1131 CommonGLPI->showTabsContent() front/ticket.form.php:181 CommonGLPI->display() Test Test

philgprobesys commented 8 years ago

hi, i have install a new glpi 0.90.3 instance with empty databases. I haven't problem to manage plugin permissions in profile with the glpi user. i have push a new commit to replace the array_key_exists by on e isset but i don't think it's change anything. can you activate the debug mode in glpi and show if you have a 'glpi_plugin_ticketmail_profile' entry in your session ?

tackephap commented 8 years ago

I updated update the file profile.class.php, set log debug level on GLPI, restart httpd, but still not working and no trace of glpi_plugin_ticketmail_profile on any php logs file.

philgprobesys commented 2 years ago

This issue is very old and the plugin version is now 3.4.0 I close the issue, if the problem persit with the last version re-open it.