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ProgressNS / sidekick-feedback

This repository is for feedback regarding NativeScript Sidekick. Use the issues system here to submit feature requests or vote for existing ones.
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Certificate has expired error #219

Closed jkulubya closed 6 years ago

jkulubya commented 6 years ago

Please, provide the details below:

Did you verify whether this issue has already been reported here?

Yes

Tell us about the problem

I get a "certificate has expired" error on startup. Sidekick hangs on the splash screen

Which platform(s) does the issue occur on?

Android
Ubuntu 16.04.4

Provide the following version numbers that the issue occurs with:

You can obtain the requested information by following the steps outlined below.

  • In NativeScript Sidekick
    Launch Sidekick and select Help → About from the top menu
  • In NativeScript Sidekick for Visual Studio 2017
    Launch Visual Studio and inspect the NativeScript Sidekick output in the Output window.

Tell us how to recreate the issue in as much detail as possible

  1. Start the application

Does this issue happen every time?

Yes

Send the client logs

[18-07-02 15:43:52.953] (Info) ab.actionsLogger.shell.appVersion - {"name":"NativeScript Sidekick","version":"1.10.3-v.2018.6.26.1"}
[18-07-02 15:43:52.957] (Info) ab.addPage.shell.appFlavor - No value provided
[18-07-02 15:43:52.995] (Info) ab.appContext.shell.appContext - No value provided
[18-07-02 15:43:53.025] (Info) ab.appValidityWatcher.shell.isAppValid - No value provided
[18-07-02 15:43:53.040] (Info) ab.autoUpdate.shell.updates - {"eventName":"checking-for-update","message":"Checking for updates..."}
[18-07-02 15:43:53.063] (Info) ab.buildDeploy.shell.buildConfigChanged - {"platform":null,"buildType":"Cloud","buildConfig":"Debug","emulatorDevice":"nexus5","isClean":false,"useSharedCloud":false,"webpack":{"isWebpack":false,"env":{"uglify":true,"snapshot":true,"aot":true}}}
[18-07-02 15:43:53.074] (Info) ab.buildDeploy.shell.isWebpackSupported - No value provided
[18-07-02 15:43:53.077] (Info) ab.buildDeploy.shell.isAOTSupported - No value provided
[18-07-02 15:43:53.078] (Info) ab.buildDeploy.shell.canChangeWebpackOption - true
[18-07-02 15:43:53.082] (Info) ab.buildDeploy.shell.isSharedCloudFlagSupported - No value provided
[18-07-02 15:43:53.106] (Info) ab.codeSigning.shell.codeSigningChanged - {"ios":{},"android":{}}
[18-07-02 15:43:53.111] (Info) ab.codeSigning.shell.csrStore - {}
[18-07-02 15:43:53.127] (Info) ab.createApp.shell.lastUsedAppDirectory - {"appDirectory":"/home/x/Projects"}
[18-07-02 15:43:53.140] (Info) ab.editor.shell.editorSettings - {"editorPath":"","args":"{projectPath}"}
[18-07-02 15:43:53.151] (Info) ab.kinveyAuth.shell.configData - {"shouldConfigure":false}
[18-07-02 15:43:53.152] (Info) ab.kinveyAuth.shell.checkEula - No value provided
[18-07-02 15:43:53.229] (Info) ab.privacy.shell.privacyConfig - {"skipTracking":true,"privacyPolicyUrl":"https://www.progress.com/legal/privacy-policy","intercomPrivacyPolicyUrl":"https://www.intercom.com/terms-and-policies#privacy","forgetMeUrl":"https://app.onetrust.com/app/#/webform/65e969b1-9755-4cb6-adbb-0ae5939fb132","unsubscribeUrl":"https://forms.progress.com/emailoptin","partnersUrl":"https://www.progress.com/partners/partner-directory","privacyInfoShown":true,"emailsAccepted":false}
[18-07-02 15:43:53.232] (Info) ab.proxy.shell.proxySettings - {}
[18-07-02 15:43:53.252] (Info) ab.subscriptions.shell.usageInfo - No value provided
[18-07-02 15:43:53.254] (Info) ab.subscriptions.shell.accountFeatures - []
[18-07-02 15:43:53.381] (Info) ab.userAccounts.shell.userAccountList - []
[18-07-02 15:43:53.384] (Info) ab.userAccounts.shell.activeUserAccount - No value provided
[18-07-02 15:43:54.340] (Info) ab.analytics.ui.setVersion - {"version":"1.10.3-v.2018.6.26.1"}
[18-07-02 15:43:54.351] (Info) ab.buildDeploy.ui.pendingRequests - No value provided
[18-07-02 15:43:54.425] (Info) ab.vueService.ui.routeChanged - {"path":"/recent-apps","query":{"back":true}}
[18-07-02 15:43:54.551] (Info) ab.tnsDoctor.shell.checkDependencies - {"node":{"name":"NodeJS","version":"8.11.1","minVersion":"8.0.0","preferredVersion":"8.11.3","isMet":true,"isAutoFixSupported":false},"npm":{"name":"npm","version":"5.6.0","isMet":true,"isAutoFixSupported":false},"tns":{"name":"NativeScript CLI","version":"4.1.2","minVersion":"4.1.0","preferredVersion":"latest","isMet":true,"isAutoFixSupported":false}}
[18-07-02 15:43:54.643] (Info) ab.connectedDevices.ui.devicesListChanged - {}
[18-07-02 15:43:56.096] (Info) ab.tnsDoctor.shell.checkLocalBuild - {"iOS":{"canExecuteLocalBuild":false,"warnings":[]},"Android":{"canExecuteLocalBuild":true,"warnings":[]}}
[18-07-02 15:43:56.414] (Info) ab.autoUpdate.shell.updates - {"eventName":"update-not-available","message":"No updates available."}
[18-07-02 15:43:56.670] (Info) ab.childProcessCommunication.shell.cliStdout - Using NativeScript CLI located in /home/x/.config/yarn/global/node_modules/nativescript

[18-07-02 15:43:56.955] (Info) ab.childProcessCommunication.shell.cliStdout - Searching for devices...

[18-07-02 15:43:57.143] (Info) ab.childProcessCommunication.shell.cliStdout - iTunes is not available for this operating system. You will not be able to work with connected iOS devices.

[18-07-02 15:43:57.213] (Info) ab.cliExtensions.shell.extensionLoaded - {"extensionName":"nativescript-cloud","extensionVersion":"1.11.0"}
[18-07-02 15:43:57.220] (Info) ab.cliExtensions.shell.extensionLoaded - {"extensionName":"nativescript-starter-kits","extensionVersion":"0.3.4"}
[18-07-02 15:43:57.225] (Info) ab.cliExtensions.shell.extensionsLoaded - [{"extensionName":"nativescript-cloud","extensionVersion":"1.11.0"},{"extensionName":"nativescript-starter-kits","extensionVersion":"0.3.4"}]
[18-07-02 15:43:57.465] (Info) ab.cliExtensions.shell.tnsInitialize - {}
[18-07-02 15:44:02.395] (Info) ab.kinveyEula.shell.eulaData - {"url":"https://www.nativescript.org/nativescript-sidekick/eula","shouldAcceptEula":true}
[18-07-02 15:44:04.880] (Info) ab.analyticsProvider.shell.enableTracking - No value provided
[18-07-02 15:44:04.899] (Info) ab.analytics.shell.analyticsEnabled - true
[18-07-02 15:44:04.902] (Info) ab.eula.shell.eulaData - {"url":"https://www.nativescript.org/nativescript-sidekick/eula","shouldAcceptEula":false}
[18-07-02 15:44:06.239] (Error) ab.errorHandler.shell.error - certificate has expired, Error: certificate has expired
    at TLSSocket.<anonymous> (_tls_wrap.js:1105:38)
    at emitNone (events.js:106:13)
    at TLSSocket.emit (events.js:208:7)
    at TLSSocket._finishInit (_tls_wrap.js:639:8)
    at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:469:38)
bradrice commented 6 years ago

I'm getting the issue as well. I just tried opening Sidekick on my Mac and am getting the Certificate has Expired and it hangs and won't open.

JillevdW commented 6 years ago

You two are not alone; the application hangs on this screen:

image

And after a few seconds shows a notification with the text "certificate has expired".

EDIT: Just this second it started working.

ggarabedian commented 6 years ago

@jkulubya, @bradrice and @JillevdW, we are aware of the issue and we have already taken the necessary steps to resolve the problem. However, it will take some time for the changes to propagate throughout the cloud infrastructure and in the meantime, we would appreciate your patience and understanding.

Thank you!

ggarabedian commented 6 years ago

The problem is now resolved and you should no longer experience the reported error when launching Sidekick.

I will now close this issue, but please do not hesitate to reopen it if you continue to observe the faulty behavior.