Sidekick is not starting on windows 10

[tsonevn]

From @yashwp on September 24, 2018 10:59

I've freshly installed sidekick for the first time on my windows 10 laptop. It was installed successfully but when I double click on the application icon, splash screen loads for 4-5 seconds and disappears and nothing happens after that.

I've also install its latest CLI version 4.2.4. Still, the problem is coming. What to do, to get it started?

Copied from original issue: NativeScript/NativeScript#6296

[tsvetie]

Hey @yashwp,

Can you send me the log files that Sidekick creates? You can find them in the following location:

Windows: %AppData%\NativeScriptSidekick\Logs macOS: ~/Library/Application Support/NativeScriptSidekick/Logs Linux: ~/.config/NativeScriptSidekick/Logs

[yashwp]

@tsvetie There are 5 files 3 of them are console_18-09-25_....log and 2 of them are main_18-09-25_....log. Which file do you want to see? And how do I upload them?

I'm pasting the latest main_18-09-25_15-39-29.295.log file -

[18-09-25 15:39:29.299] (Info) ab.actionsLogger.shell.appVersion - {"name":"NativeScript Sidekick","version":"1.12.2-v.2018.9.17.5"}
[18-09-25 15:39:29.304] (Info) ab.addPage.shell.appFlavor - No value provided
[18-09-25 15:39:29.316] (Info) ab.analytics.shell.clientId - No value provided
[18-09-25 15:39:29.331] (Info) ab.appContext.shell.appContext - No value provided
[18-09-25 15:39:29.376] (Info) ab.appValidityWatcher.shell.isAppValid - No value provided
[18-09-25 15:39:29.407] (Info) ab.autoUpdate.shell.updates - {"eventName":"checking-for-update","message":"Checking for updates..."}
[18-09-25 15:39:29.431] (Info) ab.buildDeploy.shell.buildConfigChanged - {"platform":null,"buildType":"Cloud","buildConfig":"Debug","isClean":false,"useSharedCloud":false,"webpack":{"isWebpack":false,"env":{"uglify":true,"snapshot":true,"aot":true}}}
[18-09-25 15:39:29.436] (Info) ab.buildDeploy.shell.isWebpackSupported - No value provided
[18-09-25 15:39:29.439] (Info) ab.buildDeploy.shell.isAOTSupported - No value provided
[18-09-25 15:39:29.440] (Info) ab.buildDeploy.shell.canChangeWebpackOption - true
[18-09-25 15:39:29.443] (Info) ab.buildDeploy.shell.isSharedCloudFlagSupported - No value provided
[18-09-25 15:39:29.450] (Info) ab.certificateStore.shell.isSupported - true
[18-09-25 15:39:29.464] (Info) ab.codeSigning.shell.codeSigningChanged - {"ios":{},"android":{}}
[18-09-25 15:39:29.472] (Info) ab.codeSigning.shell.csrStore - {}
[18-09-25 15:39:29.485] (Info) ab.createApp.shell.lastUsedAppDirectory - {"appDirectory":""}
[18-09-25 15:39:29.504] (Info) ab.editor.shell.editorSettings - {"editorPath":"","args":"{projectPath}"}
[18-09-25 15:39:29.518] (Info) ab.kinveyAuth.shell.configData - {"shouldConfigure":false}
[18-09-25 15:39:29.589] (Info) ab.privacy.shell.privacyConfig - {"skipTracking":true,"privacyPolicyUrl":"https://www.progress.com/legal/privacy-policy","intercomPrivacyPolicyUrl":"https://www.intercom.com/terms-and-policies#privacy","forgetMeUrl":"https://app.onetrust.com/app/#/webform/65e969b1-9755-4cb6-adbb-0ae5939fb132","unsubscribeUrl":"https://forms.progress.com/emailoptin","partnersUrl":"https://www.progress.com/partners/partner-directory","privacyInfoShown":false,"emailsAccepted":false}
[18-09-25 15:39:29.593] (Info) ab.proxy.shell.proxySettings - {}
[18-09-25 15:39:29.617] (Info) ab.subscriptions.shell.usageInfo - No value provided
[18-09-25 15:39:29.620] (Info) ab.subscriptions.shell.accountFeatures - []
[18-09-25 15:39:29.760] (Info) ab.userAccounts.shell.userAccountList - []
[18-09-25 15:39:29.763] (Info) ab.userAccounts.shell.activeUserAccount - No value provided
[18-09-25 15:39:29.947] (Info) ab.tnsDoctor.shell.checkDependencies - {"node":{"name":"NodeJS","version":"8.11.3","versionRange":">=8.0.0 <10.6.0 || >=10.10.0","versionToInstall":"8.11.3","isMet":true,"isAutoFixSupported":false},"npm":{"name":"npm","version":"5.6.0","isMet":true,"isAutoFixSupported":false},"tns":{"name":"NativeScript CLI","version":"4.2.4","versionRange":">=4.2.3","versionToInstall":"latest","isMet":true,"isAutoFixSupported":false}}
[18-09-25 15:39:31.527] (Info) ab.analytics.ui.setVersion - {"version":"1.12.2-v.2018.9.17.5"}
[18-09-25 15:39:31.533] (Info) ab.buildDeploy.ui.pendingRequests - No value provided
[18-09-25 15:39:31.607] (Info) ab.vueService.ui.routeChanged - {"path":"/recent-apps","query":{"back":true}}
[18-09-25 15:39:31.746] (Info) ab.connectedDevices.ui.devicesListChanged - {}
[18-09-25 15:39:32.690] (Info) ab.autoUpdate.shell.updates - {"eventName":"update-not-available","message":"No updates available."}
[18-09-25 15:39:33.158] (Info) ab.childProcessCommunication.shell.cliStdout - Using NativeScript CLI located in C:\Users\yash\AppData\Roaming\npm\node_modules\nativescript

[18-09-25 15:39:34.122] (Info) ab.childProcessCommunication.shell.cliStdout - Searching for devices...

[tsvetie]

Thank you for the main log - the information in it does not contain an obvious error. I would like to check the other log files, created in a session as well. The best way to send only the relevant files is to delete all previous log files, start Sidekick, wait for the splashscreen to disappear and send me all newly created files. You can create a gist with the logs.

[yashwp]

@tsvetie I've recently used @powershell -NoProfile -ExecutionPolicy Bypass -Command "iex ((new-object net.webclient).DownloadString('https://www.nativescript.org/setup/win'))" command to setup the CLI and I've uninstalled the sidekick and reinstalled it.. Now it gets started... I'm not sure if the above command has done magic under the hood... But now it's working. Thanks :)