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ProgressNS / sidekick-feedback

This repository is for feedback regarding NativeScript Sidekick. Use the issues system here to submit feature requests or vote for existing ones.
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Cannot Login #411

Closed tomo54321 closed 5 years ago

tomo54321 commented 5 years ago

Please, provide the details below:

Did you verify whether this issue has already been reported here?

Yes

Tell us about the problem

I've been logged out of SideKick so I go to log back in and it keep getting this error - image

I have gone through the list given in the error and only cloud-operation.nativescript.cloud isn't working. I've gone and tried on another machine with a different internet connection and I keep getting the same result.

I've also tried logging in with Google and GitHub and both get to "Connecting..." and eventually will just timeout.

Which platform(s) does the issue occur on?

Windows 10

Provide the following version numbers that the issue occurs with:

image

Tell us how to recreate the issue in as much detail as possible

  1. Start the application
  2. Login
  3. Wait for it to fail

Does this issue happen every time?

Yes

tsvetie commented 5 years ago

Hello @tomo54321,

Can you try the following:

  1. Open your default browser and open DevTools. Go to the Network tab.
  2. Open the following URL: https://authentication.nativescript.cloud/v4/api/login

In case the problem was temporary, you should be able to open the page. Otherwise, you can check which request exactly fails and then check with your system admins what to whitelist.

Since this could take some time, as a workaround, you can login through NS CLI. In order to do this, open a Terminal/Command Prompt and execute tns dev-login <Email> <Password>. After that, when you open Sidekick, you should already be logged in.

tomo54321 commented 5 years ago

Hi there,

I have managed to open the page which worked, however I was still unable to login when using SideKick directly.

Once I used the workaround you provided, I was logged back in. Thank you! :)