Reply number is assumed for Dutch return labels

[stijneikelboom]

The plugin assumes that Dutch return labels always have a reply number (Antwoordnummer) as the address, which is an option but certainly not always the case.

First of all, the return_address and return_address_no are currently only displayed for Belgian addresses.

We have temporarily solved this by commenting out the for_country and class keys on lines 191-192 and 200-201 in src/Shipping_Method/Settings.php. https://github.com/Progressus-io/postnl-for-woocommerce/blob/eb113a212b9e514c5580057f448975c8191903e2/src/Shipping_Method/Settings.php#L185-L202

Second, upon creating the return label, the sanitize function currently always sets return_address_1 to 'Antwoordnummer', and return_address_2 to the return_replynumber setting value.

We have temporarily solved this by commenting out the entire sanitize function on lines 360-366 and 370-376 of src/Rest_API/Shipping/Item_Info.php. https://github.com/Progressus-io/postnl-for-woocommerce/blob/eb113a212b9e514c5580057f448975c8191903e2/src/Rest_API/Shipping/Item_Info.php#L358-L377

A more robust fix is needed to allow using a normal address for Dutch return labels, as is already possible for Belgian returns. Some logic is probably required to detect whether a reply number or normal address is being used.

[JorisPostNL]

Hi Stijn,

Thank you kindly for bringing this to our attention. The option to send returns to a home address in The Netherlands rather than a business reply number is a relatively new one, and by chance this is already on our roadmap to develop for our plug-ins in the near future. So a more robust fix is definitely on the way, including relevant interface changes and new configuration options.

We are currently finishing work on a complex change in the plug-in and hope to be able to start work on Return to Home Address soon - our aim is to have this released at the end of Q1 or beginning of Q2.

Kind regards,

Joris Technical Channel Manager - Team Channel Integrations PostNL

[stijneikelboom]

Hi Joris,

Thanks for the update!

Happy to hear support for returns to home addresses is scheduled to be realised. We have communicated your planning (late Q1 until early Q2) to our customer. For now, they will rely on our temporary solution.

Please keep us updated if there are any developments, so we can inform our customer accordingly. Thanks in advance!

Kind regards, Stijn

[JorisPostNL]

Hi @stijneikelboom, a quick update is in order since we're nearing the term within we said we would release Return to Home Address. Unfortunately we did not manage to finish it in Q1 and early Q2 now seems less likely too. We still aim to release this in Q2 though, but mid/late rather than early Q2. We apologise for any inconvenience this may have caused and hope to be able to release the feature asap

Kind regards Joris

[JorisPostNL]

Hi @stijneikelboom just to let you know: we are currently starting testing for the return to home address feature. Since we're in early testing we cannot give an estimate of when they will be deployed, but we hope to be able to release soon.

Kind regards Joris