Mod training - Githubissues

High-level list of things to go over when training new mods

Banning and confronting players

/punishments & /calcban
General rules for most common bans (overview, let the forum post/command describe most of it)
Explain EU Proxy and IP bans (automatically handled by command, but worth mentioning)
XRay
- /staffwarps set xray-<playername> if youre not entirely sure or didn't get a second opinion
HoneyPots
- Explain what they are
- Always make sure to /invsee and retrieve the items
/forcechannel <player> <channel letter> - Mostly used to put someone in local to take the conversation outside of Global or to force them into Minigame chat
When checking griefing ticket, if you believe it may have been a friend that griefed them, ask if anyone else has permission to modify the build instead of naming names

Make sure that, when checking griefing ticket, if you believe it may have been a friend that griefed them, ask if anyone else has permission to modify the build instead of naming names
There's a Prism wiki page
Make them do a lookup to find an item inserted into a chest/block placed in the ground

Commands in #staff-bridge
Ban reports in #staff-log
Explain the channels (Touch on promotion procedure)
ALWAYS read ALL announcements fully. You are supposed to be the most informed players on the server

Pug can't remember all the things. Instead of telling him something is broken, create an issue.
Please read the docs
Use comments to add on to things

Don't ruin survival with your powers.
- Don't TP to coordinates
- Don't TP to death
- Don't kill mobs for them
- Don't build in Fly
Don't give players things at the beginning. This creates too much dependence on staff.
God and fly are off in the End world

/shop mod setowner <player> - To give player's a shop in one of the player markets. Make sure you are standing inside the shop when you run this.
/shop mod set <player> - Set the player's shop warp to your current location
/shop mod delete <player> - Delete the player's shop warp (does not do anything for the region/hologram in a player market- Operators+ handle that)

Plot entity limits
- Plots are limited to 50 entities, including 10 mobs.
  - Meaning 50 item frames/0 mobs, or 40 item frames and 10 mobs, or whatever
- If the player has a justified reason for wanting a higher limit, you may change them with /entitylimit <number> and /moblimit <number>
- Merging plots does not merge entity caps, so you can adjust accordingly in that situation.
Redstone
- If they cause problems with redstone after a warning, use /redstoneoff to disable all redstone in their plot
- If they ask to have it removed, treat it like a ban appeal - ask higherups.
There is almost never any reason for rollbacks, due to the rule "Your plot is your responsibility". Pull a senior staff member if this issue arises.
WorldEdit/VS
- If TPS is dropping, tell them to chill. Second time, escalate it to a kick/warn and alert an OP+.
  Skyblock
Moderators do not have much involvement in Skyblock moderation, as there isnt much to be moderated.
There is almost never any reason for rollbacks, due to the rule "Your island is your responsibility". Pull a senior staff member if this issue arises.

/sw <player> - Smite/Warn with message "Please obey the rules of our Minigames". Quick way to get someones attention without needed to pause to do it.
When at Minigame night, people can get a little excited, and that's okay, but know where to draw the line before it gets out of hand, and do so.

If the server is lagging (red TPS on your featherboard for 30 seconds or more), teleport to players to see if there's anything that could be causing lag (lots of mobs, redstone), and get an Op+
Mods like minimaps and auto sort are allowed if someone asks, as long as Mobs are off and the map is completely disabled in the Minigame world, but they not encouraged by any means. Also mention that we have an autosort donor perk and we would appreciate them using that instead.
What happens in staff chats (whether its in a staff chat, a private discord server, or elsewhere) stays in staff chats. This is a demotable offense.
Reporting bugs
- Include all the details. The exact message you got (if any), exactly what you did to produce the problem, screenshots screenshots screenshots.
- More details you give us upfront, less time we spend trying to narrow down what the problem is
- Makes a happy pug
Emphasize how much we appreciate feedback