search

Proto-App / Proto-Android

Realtime circuit simulator for Android platform.
102 stars 2 forks source link

Regarding addon #330

Closed hemanthiiser closed 7 months ago

hemanthiiser commented 7 months ago

I purchased analog addaon package and when I updated the app, my addon package was lost. It's asking to purchase again. Please resolve my issue. Screenshot_20240304-014512 Screenshot_20240304-014452

Proto-App commented 7 months ago

Hello @hemanthiiser As we can see you have available Misc Pack, not Analog.

hemanthiiser commented 7 months ago

Thanks for correcting. It's misc pack. Still that also not showing as owner for me. I lost the access.

Screenshot_20240304-015429

hemanthiiser commented 7 months ago

Hello @hemanthiiser As we can see you have available Misc Pack, not Analog.

Thanks for correcting, still misc pack also I lost.

Proto-App commented 7 months ago

Could you share order id (GPA-xxx)? Or account email address?

hemanthiiser commented 7 months ago

Email id: hemanthfirms@gmail.com

UPI transaction I'd: 406406949403 ![Uploading a2732f7c-c076-4414-8883-38b0a715d6d5_1709495427%20-%2030.00%20To%20Google%20Play%20on%20Google%20Pay.png…]()

hemanthiiser commented 7 months ago

I was just about to purchase the bundle pack. But by looking this for just one update, It was risky to purchase. Pls also give a solution.

Proto-App commented 7 months ago

@hemanthiiser Could you clear app data or uninstall PROTO and install once again?

hemanthiiser commented 7 months ago

Thank you for your email. The issue is resolved. I can able to access now.

On Mon, Mar 4, 2024, 10:24 PM PROTO Team @.***> wrote:

@hemanthiiser https://github.com/hemanthiiser Could you clear app data or uninstall PROTO and install once again?

— Reply to this email directly, view it on GitHub https://github.com/Proto-App/Proto-Android/issues/330#issuecomment-1977040815, or unsubscribe https://github.com/notifications/unsubscribe-auth/BGUMUXKVFO56SUWAP64TCQ3YWSRNNAVCNFSM6AAAAABEEG7Y4KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNZXGA2DAOBRGU . You are receiving this because you were mentioned.Message ID: @.***>

hemanthiiser commented 7 months ago

Will this problem again raises if new update comes?

On Tue, Mar 5, 2024, 7:57 PM KETHAVATH HEMANTH NAIK @.***> wrote:

Thank you for your email. The issue is resolved. I can able to access now.

On Mon, Mar 4, 2024, 10:24 PM PROTO Team @.***> wrote:

@hemanthiiser https://github.com/hemanthiiser Could you clear app data or uninstall PROTO and install once again?

— Reply to this email directly, view it on GitHub https://github.com/Proto-App/Proto-Android/issues/330#issuecomment-1977040815, or unsubscribe https://github.com/notifications/unsubscribe-auth/BGUMUXKVFO56SUWAP64TCQ3YWSRNNAVCNFSM6AAAAABEEG7Y4KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNZXGA2DAOBRGU . You are receiving this because you were mentioned.Message ID: @.***>

Proto-App commented 7 months ago

@hemanthiiser Good news! Update should not cause any issues with addon. Do you remember this old version numer?

hemanthiiser commented 7 months ago

1.26.0 I think.

On Tue, Mar 5, 2024, 8:05 PM PROTO Team @.***> wrote:

@hemanthiiser https://github.com/hemanthiiser Good news! Update should not cause any issues with addon. Do you remember this old version numer?

— Reply to this email directly, view it on GitHub https://github.com/Proto-App/Proto-Android/issues/330#issuecomment-1978914181, or unsubscribe https://github.com/notifications/unsubscribe-auth/BGUMUXKGP5BNGVFMRYGSBODYWXJ3XAVCNFSM6AAAAABEEG7Y4KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNZYHEYTIMJYGE . You are receiving this because you were mentioned.Message ID: @.***>

Proto-App commented 7 months ago

Ok, thank you for info.