ProtonMail / WebClients

Monorepo hosting the proton web clients
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Endless delivery retries loop leads to ban. #202

Closed foodiesgit closed 3 years ago

foodiesgit commented 4 years ago

Expected Behavior

Emailing retries should have limits and only count as 1 failed towards ban limit.

Actual Behavior

No limit. Will lead to sending ban.

Steps to Reproduce the Problem

  1. Send email to anything@yahoo.cm
  2. Enjoy endless loop of delivery retries.
  3. Enjoy sending ban.

Specifications

A customer registered to our website and made a mistake spelling .cm instead of .com. Registration emails went into a delivery retry loop and never stopped leading to a 48 hour sending ban. I know this is not a web client specific issue but it's a pretty bad bug and should be taken care of and support takes sooooooo long to respond I thought maybe the tech guys could take care of it faster.