No priority support for PRO customers

ProtonMail / WebClients

Monorepo hosting the proton web clients

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No priority support for PRO customers #263

Closed githubcom13 closed 2 years ago

githubcom13 commented 2 years ago

I am a PRO customer, I can no longer send an email from my professional email address because my IP address was blocked by protonmail. My professional activity is paralyzed. I made a request for support it 48 hours and I received no response. Is that what you call Priority Support for PRO customers? Here is the ticket number 940607

bartbutler commented 2 years ago

Most of our support staff is in eastern Europe and this weekend is Orthodox Christmas, so they are understaffed and response times will be slower, sorry. I'll ping someone about your ticket and see what we can do.