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ProtonMail / WebClients

Monorepo hosting the proton web clients
GNU General Public License v3.0
4.27k stars 545 forks source link

No priority support for PRO customers #264

Closed githubcom13 closed 2 years ago

githubcom13 commented 2 years ago

I am a PRO customer, I can no longer send an email from my professional email address because address was blocked by protonmail. My professional activity is paralyzed. I made a request for support it 72 hours and I received no response. Is that what you call Priority Support for PRO customers? Here is the ticket number 940607

bartbutler commented 2 years ago

I escalated the issue internally and will ping again. Please stop creating issues on our repositories.

githubcom13 commented 2 years ago

This is the only way to get your attention. This situation is not normal.

githubcom13 commented 2 years ago

I've been patient for more than 3 days.

I am obligated to request assistance through the Github website for staff to PING to your service so that you take my request into consideration.

For 3 days I have been getting the same answer: that my request will be transferred to another service.

I can't even answer you, I have to use the contact form on your website.

This is not serious.

I can no longer use my professional address and my professional activity is paralised. I will seek damages and interest in court for the economic loss I suffered.