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ProtonVPN / linux-cli

Official ProtonVPN Linux app (CLI)
https://protonvpn.com/download-linux
GNU General Public License v3.0
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Login errors in Ubuntu 22.04 #97

Open ae33 opened 1 year ago

ae33 commented 1 year ago

Hello,

I have installed the ProtonVPN CLIs and GUIs in MacOS, Arch Linux and Ubuntu 22.04. I have not had any login issues with either the MacOS or Arch Linux versions. However, when I try to execute a protonvpn-cli login <username> command in Ubuntu, I get the following error after I enter my password:

Unknown error occured. If the issue persists, please contact support.

The error message I see is the same whether or not I enter the correct password, and whether or not I try to login from the CLI or GUI (in Ubuntu). I can connect to the internet, just fine, in all of my other applications (including running a ping google.com command from the same terminal), so I don't believe it to be a network issue.

ghost commented 1 year ago

Same issue here, first I was already logged and when I tried to connect using protonvpn-cli c I had this error:

2023-03-20 16:46:49,414 — cli.py — INFO — init:29 — Proton VPN CLI v3.13.0 (protonvpn-nm-lib v3.14.0; proton-client v0.7.1) 2023-03-20 16:46:49,424 — cli.py — INFO — init:64 — CLI command: Namespace(command='r', version=False, help=False, get_logs=False) 2023-03-20 16:46:52,336 — cli_wrapper.py — ERROR — reconnect:419 — Invalid refresh token Traceback (most recent call last): File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/session/session.py", line 39, in call result = self._func(session, *args, **kwargs) File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/session/session.py", line 620, in update_servers_if_needed self.__proton_api.api_request( File "/usr/lib/python3/dist-packages/proton/api.py", line 294, in api_request raise ProtonAPIError(response) proton.exceptions.ProtonAPIError: Invalid access token

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/session/session.py", line 39, in call result = self._func(session, *args, **kwargs) File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/session/session.py", line 411, in refresh self.__proton_api.refresh() File "/usr/lib/python3/dist-packages/proton/api.py", line 468, in refresh refresh_response = self.api_request( File "/usr/lib/python3/dist-packages/proton/api.py", line 294, in api_request raise ProtonAPIError(response) proton.exceptions.ProtonAPIError: Invalid refresh token

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "/usr/lib/python3/dist-packages/protonvpn_cli/cli_wrapper.py", line 417, in reconnect self.protonvpn.setup_reconnect() File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/api.py", line 344, in setup_reconnect return self.setup_connection( File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/api.py", line 125, in setup_connection server = connect_configurations[connection_type]( File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/api.py", line 280, in config_for_server_with_servername return self._env.api_session.servers.filter( File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/session/session.py", line 675, in servers self.update_servers_if_needed() File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/session/session.py", line 42, in call self.handle_api_error(e, session, *args, **kwargs) File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/session/session.py", line 69, in handle_api_error return getattr( File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/session/session.py", line 154, in _handle_401 session.refresh() File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/session/session.py", line 42, in call self.handle_api_error(e, session, *args, **kwargs) File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/session/session.py", line 69, in handle_api_error return getattr( File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/session/session.py", line 207, in _handle_10013 raise APISessionIsNotValidError(error) protonvpn_nm_lib.exceptions.APISessionIsNotValidError: Invalid refresh token 2023-03-20 16:47:06,098 — cli.py — INFO — init:17 —

Then I logout with protonvpn-cli logout and when trying to login again with protonvpn-cli login user@proton, I saw this:

Unknown error occured. If the issue persists, please contact support.

Nathan-Shea commented 1 year ago

I'm also having this problem on two different computers. Two different distros as well.

neuron303 commented 1 year ago

To me this looks like a duplicate of https://github.com/ProtonVPN/linux-cli/issues/19. At least it was in my case and the solution was to verify the permissions in ~/.gnupg and make sure that $GNUPGHOME is not set (because the client is hardcoded to that path apparently). Would be nice to get a more specific error message and have better handling of gnupg.