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ProtonVPN / proton-vpn-gtk-app

Official ProtonVPN Linux app
https://protonvpn.com/download-linux
GNU General Public License v3.0
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Cannot connect to a server. #59

Open Giger22 opened 2 days ago

Giger22 commented 2 days ago

We are happy to answer your questions about the code or discuss technical ideas.

Please complete the following checklist (by adding [x]):

I get an error message "unexpected error occurred".

(protonvpn-app:30611): Gtk-WARNING **: 19:46:00.205: Locale not supported by C library.
        Using the fallback 'C' locale.
/usr/lib/python3.12/site-packages/proton/loader/loader.py:90: RuntimeWarning: Loader: couldn't load transport/requests, is it installed properly?
  acceptable_classes = self.get_all(type_name)
2024-07-02T15:05:13.973302 | proton.vpn.connection.vpnconnector:238 | INFO | CONN:STATE_CHANGED | Connecting
2024-07-02T15:05:18.977674 | proton.vpn.app.gtk.widgets.main.exception_handler:175 | CRITICAL | APP:CRASH | Unexpected error.
Traceback (most recent call last):
  File "/usr/lib/python3.12/concurrent/futures/_base.py", line 449, in result
    return self.__get_result()
           ^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/concurrent/futures/_base.py", line 401, in __get_result
    raise self._exception
TimeoutError

Sometimes I get this error.

TimeoutError
2024-07-02T17:37:57.383950 | proton.vpn.core.usage:80 | ERROR | Failed to report error '(<class 'TimeoutError'>, TimeoutError(), <traceback object at 0x7f1eb030dc00>)'
Traceback (most recent call last):
  File "/usr/lib/python3.12/site-packages/proton/vpn/core/usage.py", line 76, in report_error
    sanitized_error = self._sanitize_error(error)
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/proton/vpn/core/usage.py", line 130, in _sanitize_error
    return (error_info[0], _sanitize(error_info[1]), error_info[2])
                           ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/proton/vpn/core/usage.py", line 125, in _sanitize
    _, filename = os.path.split(error.filename)
                  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "<frozen posixpath>", line 103, in split
TypeError: expected str, bytes or os.PathLike object, not NoneType

I also get this error but it disappears when I enable/disable kwallet.

--- Logging error ---
Traceback (most recent call last):
  File "/usr/lib/python3.12/site-packages/secretstorage/util.py", line 48, in send_and_get_reply
    raise DBusErrorResponse(resp_msg)
jeepney.wrappers.DBusErrorResponse: [org.freedesktop.DBus.Error.ServiceUnknown] ('The name org.freedesktop.secrets was not provided by any .service files',)

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/lib/python3.12/site-packages/keyring/backends/SecretService.py", line 62, in get_preferred_collection
    collection = secretstorage.get_default_collection(bus)
                 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/secretstorage/collection.py", line 177, in get_default_collection
    return Collection(connection)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/secretstorage/collection.py", line 45, in __init__
    self._collection.get_property('Label')
  File "/usr/lib/python3.12/site-packages/secretstorage/util.py", line 67, in get_property
    (signature, value), = self.send_and_get_reply(msg)
                          ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/secretstorage/util.py", line 58, in send_and_get_reply
    raise SecretServiceNotAvailableException(data) from resp
secretstorage.exceptions.SecretServiceNotAvailableException: The name org.freedesktop.secrets was not provided by any .service files

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/lib/python3.12/site-packages/proton/keyring_linux/core/keyring_linux.py", line 110, in _is_backend_working
    keyring_backend.get_password(
  File "/usr/lib/python3.12/site-packages/keyring/backends/SecretService.py", line 79, in get_password
    collection = self.get_preferred_collection()
                 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/keyring/backends/SecretService.py", line 64, in get_preferred_collection
    raise InitError(f"Failed to create the collection: {e}.") from e
keyring.errors.InitError: Failed to create the collection: The name org.freedesktop.secrets was not provided by any .service files.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.12/logging/__init__.py", line 1160, in emit
    msg = self.format(record)
          ^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/logging/__init__.py", line 999, in format
    return fmt.format(record)
           ^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/logging/__init__.py", line 703, in format
    record.message = record.getMessage()
                     ^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/logging/__init__.py", line 392, in getMessage
    msg = msg % self.args
          ~~~~^~~~~~~~~~~
  File "/usr/lib/python3.12/site-packages/keyring/backend.py", line 99, in __str__
    return f"{keyring_class.__module__}.{keyring_class.__name__} (priority: {keyring_class.priority:g})"
                                                                             ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/jaraco/classes/properties.py", line 202, in __get__
    return self.fget.__get__(None, owner)()
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/keyring/backends/SecretService.py", line 44, in priority
    raise RuntimeError(
RuntimeError: The Secret Service daemon is neither running nor activatable through D-Bus
Call stack:
  File "/usr/lib/python3.12/threading.py", line 1030, in _bootstrap
    self._bootstrap_inner()
  File "/usr/lib/python3.12/threading.py", line 1073, in _bootstrap_inner
    self.run()
  File "/usr/lib/python3.12/threading.py", line 1010, in run
    self._target(*self._args, **self._kwargs)
  File "/usr/lib/python3.12/site-packages/proton/vpn/app/gtk/utils/executor.py", line 89, in _run_asyncio_loop_forever
    self._loop.run_forever()
  File "/usr/lib/python3.12/asyncio/base_events.py", line 641, in run_forever
    self._run_once()
  File "/usr/lib/python3.12/asyncio/base_events.py", line 1987, in _run_once
    handle._run()
  File "/usr/lib/python3.12/asyncio/events.py", line 88, in _run
    self._context.run(self._callback, *self._args)
  File "/usr/lib/python3.12/site-packages/proton/vpn/app/gtk/controller.py", line 94, in initialize_vpn_connector
    self._connector = await self._api.get_vpn_connector()
  File "/usr/lib/python3.12/site-packages/proton/vpn/core/api.py", line 57, in get_vpn_connector
    settings = await self.load_settings()
  File "/usr/lib/python3.12/site-packages/proton/vpn/core/api.py", line 67, in load_settings
    if self._session_holder.session.logged_in:
  File "/usr/lib/python3.12/site-packages/proton/vpn/core/session_holder.py", line 73, in session
    self._session = self._proton_sso.get_default_session(
  File "/usr/lib/python3.12/site-packages/proton/sso/sso.py", line 192, in get_default_session
    sessions = self.sessions
  File "/usr/lib/python3.12/site-packages/proton/sso/sso.py", line 130, in sessions
    keyring = self._keyring
  File "/usr/lib/python3.12/site-packages/proton/sso/sso.py", line 111, in _keyring
    self.__keyring_backend = Keyring.get_from_factory()
  File "/usr/lib/python3.12/site-packages/proton/keyring/_base.py", line 49, in get_from_factory
    keyring_backend = Loader.get("keyring", class_name=backend)
  File "/usr/lib/python3.12/site-packages/proton/loader/loader.py", line 105, in get
    if entry.cls._validate():
  File "/usr/lib/python3.12/site-packages/proton/keyring_linux/secretservice/secretservice_backend.py", line 43, in _validate
    return cls._is_backend_working(SecretService.Keyring())
  File "/usr/lib/python3.12/site-packages/proton/keyring_linux/core/keyring_linux.py", line 119, in _is_backend_working
    logger.exception("Keyring %s error", keyring_backend)
Message: 'Keyring %s error'
Arguments: (<keyring.backends.SecretService.Keyring object at 0x75db81d23c50>,)
--- Logging error ---
Traceback (most recent call last):
  File "/usr/lib/python3.12/site-packages/secretstorage/util.py", line 48, in send_and_get_reply
    raise DBusErrorResponse(resp_msg)
jeepney.wrappers.DBusErrorResponse: [org.freedesktop.DBus.Error.ServiceUnknown] ('The name org.freedesktop.secrets was not provided by any .service files',)

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/lib/python3.12/site-packages/keyring/backends/SecretService.py", line 62, in get_preferred_collection
    collection = secretstorage.get_default_collection(bus)
                 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/secretstorage/collection.py", line 177, in get_default_collection
    return Collection(connection)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/secretstorage/collection.py", line 45, in __init__
    self._collection.get_property('Label')
  File "/usr/lib/python3.12/site-packages/secretstorage/util.py", line 67, in get_property
    (signature, value), = self.send_and_get_reply(msg)
                          ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/secretstorage/util.py", line 58, in send_and_get_reply
    raise SecretServiceNotAvailableException(data) from resp
secretstorage.exceptions.SecretServiceNotAvailableException: The name org.freedesktop.secrets was not provided by any .service files

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/lib/python3.12/site-packages/proton/keyring_linux/core/keyring_linux.py", line 110, in _is_backend_working
    keyring_backend.get_password(
  File "/usr/lib/python3.12/site-packages/keyring/backends/SecretService.py", line 79, in get_password
    collection = self.get_preferred_collection()
                 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/keyring/backends/SecretService.py", line 64, in get_preferred_collection
    raise InitError(f"Failed to create the collection: {e}.") from e
keyring.errors.InitError: Failed to create the collection: The name org.freedesktop.secrets was not provided by any .service files.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.12/logging/handlers.py", line 73, in emit
    if self.shouldRollover(record):
       ^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/logging/handlers.py", line 196, in shouldRollover
    msg = "%s\n" % self.format(record)
                   ^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/logging/__init__.py", line 999, in format
    return fmt.format(record)
           ^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/logging/__init__.py", line 703, in format
    record.message = record.getMessage()
                     ^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/logging/__init__.py", line 392, in getMessage
    msg = msg % self.args
          ~~~~^~~~~~~~~~~
  File "/usr/lib/python3.12/site-packages/keyring/backend.py", line 99, in __str__
    return f"{keyring_class.__module__}.{keyring_class.__name__} (priority: {keyring_class.priority:g})"
                                                                             ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/jaraco/classes/properties.py", line 202, in __get__
    return self.fget.__get__(None, owner)()
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/site-packages/keyring/backends/SecretService.py", line 44, in priority
    raise RuntimeError(
RuntimeError: The Secret Service daemon is neither running nor activatable through D-Bus
Call stack:
  File "/usr/lib/python3.12/threading.py", line 1030, in _bootstrap
    self._bootstrap_inner()
  File "/usr/lib/python3.12/threading.py", line 1073, in _bootstrap_inner
    self.run()
  File "/usr/lib/python3.12/threading.py", line 1010, in run
    self._target(*self._args, **self._kwargs)
  File "/usr/lib/python3.12/site-packages/proton/vpn/app/gtk/utils/executor.py", line 89, in _run_asyncio_loop_forever
    self._loop.run_forever()
  File "/usr/lib/python3.12/asyncio/base_events.py", line 641, in run_forever
    self._run_once()
  File "/usr/lib/python3.12/asyncio/base_events.py", line 1987, in _run_once
    handle._run()
  File "/usr/lib/python3.12/asyncio/events.py", line 88, in _run
    self._context.run(self._callback, *self._args)
  File "/usr/lib/python3.12/site-packages/proton/vpn/app/gtk/controller.py", line 94, in initialize_vpn_connector
    self._connector = await self._api.get_vpn_connector()
  File "/usr/lib/python3.12/site-packages/proton/vpn/core/api.py", line 57, in get_vpn_connector
    settings = await self.load_settings()
  File "/usr/lib/python3.12/site-packages/proton/vpn/core/api.py", line 67, in load_settings
    if self._session_holder.session.logged_in:
  File "/usr/lib/python3.12/site-packages/proton/vpn/core/session_holder.py", line 73, in session
    self._session = self._proton_sso.get_default_session(
  File "/usr/lib/python3.12/site-packages/proton/sso/sso.py", line 192, in get_default_session
    sessions = self.sessions
  File "/usr/lib/python3.12/site-packages/proton/sso/sso.py", line 130, in sessions
    keyring = self._keyring
  File "/usr/lib/python3.12/site-packages/proton/sso/sso.py", line 111, in _keyring
    self.__keyring_backend = Keyring.get_from_factory()
  File "/usr/lib/python3.12/site-packages/proton/keyring/_base.py", line 49, in get_from_factory
    keyring_backend = Loader.get("keyring", class_name=backend)
  File "/usr/lib/python3.12/site-packages/proton/loader/loader.py", line 105, in get
    if entry.cls._validate():
  File "/usr/lib/python3.12/site-packages/proton/keyring_linux/secretservice/secretservice_backend.py", line 43, in _validate
    return cls._is_backend_working(SecretService.Keyring())
  File "/usr/lib/python3.12/site-packages/proton/keyring_linux/core/keyring_linux.py", line 119, in _is_backend_working
    logger.exception("Keyring %s error", keyring_backend)
Message: 'Keyring %s error'
Arguments: (<keyring.backends.SecretService.Keyring object at 0x75db81d23c50>,)
/usr/lib/python3.12/site-packages/proton/loader/loader.py:90: RuntimeWarning: Loader: couldn't load transport/requests, is it installed properly?
  acceptable_classes = self.get_all(type_name)
Anonymous941 commented 1 day ago

Try resetting your keyring:

mv ~/.local/share/keyrings ~/.local/share/keyrings.bak

If that doesn't work, have you tried reinstalling?

rm -rf ~/.config/Proton
rm -rf ~/.cache/Proton
rm -rf ~/.config/protonvpn
rm -rf ~/.cache/protonvpn
sudo apt purge --autoremove protonvpn # don't worry if this fails
sudo apt purge --autoremove proton-vpn-gnome-desktop
wget https://repo.protonvpn.com/debian/dists/unstable/main/binary-all/protonvpn-beta-release_1.0.3-3_all.deb
sudo dpkg -i ./protonvpn-beta-release_1.0.3-3_all.deb
sudo apt update
sudo apt upgrade
sudo apt install proton-vpn-gnome-desktop
Giger22 commented 1 day ago

I had had tried it before. It have not helped.

calexandru2018 commented 14 hours ago

So 

File "/usr/lib/python3.12/concurrent/futures/_base.py", line 449, in result
    return self.__get_result()
           ^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3.12/concurrent/futures/_base.py", line 401, in __get_result
    raise self._exception
TimeoutError

Is a duplicate of https://github.com/ProtonVPN/proton-vpn-gtk-app/issues/57