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Provo-City-School-District / help.provo.edu

help desk ticketing system build in PHP and JavaScript
https://help.provo.edu
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Weekly Email Alert Summary #418

Open joshespi opened 1 month ago

joshespi commented 1 month ago

it was requested that users might want emails summarizing their alerts. seeing things like past due for the week, things that need updated from the week.

was suggested for "users that dont frequent the helpdesk often"

joshespi commented 1 month ago

My initial impression of this feature is that it might conflict with the technology department's policy, which requires all techs to check their helpdesk tickets daily. I believe this feature could be counterproductive to that goal.