MichelleBlanchette
commented
1 year ago More helpful Slack API docs:
- https://api.slack.com/docs/conversations-api
- https://api.slack.com/messaging/managing
- https://api.slack.com/messaging/composing
- https://api.slack.com/apis/connections/events-api#receiving-events
- https://api.slack.com/events
- https://api.slack.com/events/message.groups
- https://api.slack.com/events/user_status_changed
- https://api.slack.com/events/user_typing
Create an instant messaging component that sends messages directly to my Slack. This is mostly a sales feature, and I was inspired by KeysForWeb's use of JivoChat. It seems more expensive than Slack. Plus, I just prefer Slack since it's on my mobile device and I usually have it open. Slack costs $7.25/mo = $87/yr while JivoChat alone is $19/mo = $228/yr. I'm confused if their Basic plan remains $0 or if it's just a trial period. Regardless, Slack's API offers endless integration and custom system opportunities! 😎🔥
The trick is how to send replies back to the customer... especially if there's multiple customers on the site messaging me at once... How do the replies go to the correct user on my website frontend? Do I make a unique Slack channel for each new enquiry?
This feature should also be cache friendly, so probably just load it asynchronously (as you should anyways).
Also, what about my online status? And sending the conversation to email if I'm offline at the time?