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Qloapps / QloApps

QloApps is a Free and Open-source hotel management and reservation system to take a hotel business online. QloApps offers a Property Management System (PMS), a Booking Engine, and an attractive Hotel Website. Elevate hotel operations with QloApps to streamline processes and provide an enhanced experience for both hoteliers and guests.
https://qloapps.com
Open Software License 3.0
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Impossible to create a book from the backoffice #1312

Open antho2305 opened 1 week ago

antho2305 commented 1 week ago

There's an issue while booking from the backoffice, when I want to create an order the calendar doesn't show, i can't select an user. In google dev tool I got an error : Uncaught ReferenceError: initialDate is not defined and url: rooms_booking_url, is not defined so impossible to book from here...

aman-webkul commented 1 week ago

Thank you for bringing this issue to our attention. But we have not encountered this problem on our end yet.

To help us better understand and debug the issue you're facing, could you please share the following:

  1. A screenshot of the error message you’re seeing in the developer tools (Uncaught ReferenceError: initialDate is not defined and url: rooms_booking_url, is not defined ) and the Book Now page.
  2. Steps to reproduce the issue — this will help us replicate the problem on our system.
antho2305 commented 1 week ago

Thank you for bringing this issue to our attention. But we have not encountered this problem on our end yet.

To help us better understand and debug the issue you're facing, could you please share the following:

  1. A screenshot of the error message you’re seeing in the developer tools (Uncaught ReferenceError: initialDate is not defined and url: rooms_booking_url, is not defined ) and the Book Now page.
  2. Steps to reproduce the issue — this will help us replicate the problem on our system.

Well I fixed the issue. But to reproduce it, I made a fresh install directly with the 1.6.1 package so I got the pb. First I ve downloaded the zip package 1.6.1 from your website directly not GitHub everything went smooth no error and no problem installing it but when I wanted to book from backend there was no calendar showing that here I had the issue. So what I did, I deleted everything and downloaded the 1.6.0 on GitHub and upgrade to 1.6.1 using the module “upgrade in one click” and now everything is fine and works perfectly.

aman-webkul commented 1 week ago

We have tried the steps you mentioned but are unable to reproduce the error. It seems that this issue may be server-specific.

Could you please provide the following details to help us investigate further?

1.Which version of PHP are you using? 2.What operating system is your server running on? 3.Which web server are you using? (e.g., Apache [version], Nginx, Microsoft IIS, etc.) 4.Which web browser are you using to access QloApps?

Additionally, please share your admin URL so that we can check the issue directly. This will help us debug the problem more efficiently.

If you're not comfortable sharing these details here, you can create a support ticket at https://support.uvdesk.com/en/customer/create-ticket/