Doesn't explain this new AI feature. We only document AI for console.
Proposed Solution
Open New Tickets:
After Send, we inform that Mia will answer the question, and we will see this option at the bottom:
If the AI answer is accepted, the ticket is closed and is counted as AI Support. If we ask for human support, the Ticket Quotas is observed.
I think we could merge the AI Support and Ticket Quotas tables under Ticket Quotas where one column says AI and another Human, and AI Support should come before Ticket Quotas (?)
Also, we need to update AI Support because it's not only in the console now, and explain that both console and support counts to its quota.
Checklist
[x] I have completely filled out this template
[x] I have confirmed that this issue exists on the current master branch
[x] I have confirmed that this is not a duplicate issue by searching issues
DerekMelchin
commented
1 year ago
Expected Behavior
Includes AI feature to Support Tickets
Actual Behavior
Doesn't explain this new AI feature. We only document AI for console.
Proposed Solution
Open New Tickets: After
Send, we inform that Mia will answer the question, and we will see this option at the bottom:If the AI answer is accepted, the ticket is closed and is counted as AI Support. If we ask for human support, the Ticket Quotas is observed.
I think we could merge the AI Support and Ticket Quotas tables under Ticket Quotas where one column says AI and another Human, and AI Support should come before Ticket Quotas (?)
Also, we need to update AI Support because it's not only in the console now, and explain that both console and support counts to its quota.
Checklist
masterbranch