Push Notification not working when App is not running.

[kushal211]

Hello,

I've clone this repo. Change the account detail and uploaded the iOS push certificate in the admin panel.

When the app is not running or in the background, the push notification for the messages are not coming. I've tried sending push notification from the QB dashboard and it is working perfect but not for the messages.

I've tried with the audio and video call, the push is coming but the application is crashing in handlePushNotificationWithDelegate method in QMPushNotificationManager.m file as the payload does not have the dialogID.

I'm testing it with the sandbox and certificate is also uploaded same.

[ghost]

Hi @kushal211,

1) Please remove all certificates and create the new one. It should be Universal (Sandbox & Production & VoIP) SSL certificate.

2) Did you have any errors in "admin panel" -> Push notifications -> Queue?

3) Try checking certificate error logs also.

3) Could you provide full logs with gist.github.com?

Thanks.

[ghost]

@kushal211 For enable full logs use code below:

[QBSettings setLogLevel:QBLogLevelDebug];
[QBSettings enableXMPPLogging];

[kushal211]

Hi @pro100andrey ,

Thanks for the reply.

1. Please remove all certificates and create the new one. It should be Universal (Sandbox & Production & VoIP) SSL certificate.

   • Yes, Certificate is created new and uploaded again as well.

2. Did you have any errors in "admin panel" -> Push notifications -> Queue?

   • Messages are not even displayed in the Queue as well. (Check the attached image)

3. Try checking certificate error logs also.

   • No error log in the file. (Attached the log file) apns-development.log

4. Could you provide full logs with gist.github.com?

   • I did not get you here. Sorry. Which logs do you want?

[ghost]

@kushal211

Did you have any errors in "admin panel" -> Push notifications -> Queue?

Tap on the sent status and check again. Did you have any errors for Chatalerts.

I did not get you here. Sorry. Which logs do you want?

Could you provide your applicationID and bundle identifier?

Thanks!

[kushal211]

Did you have any errors in "admin panel" -> Push notifications -> Queue?

All the five are with this status - APNS (Apple Push) Delivered: 1, failed: 0

applicationID: 69786 bundleID: com.indianic.securechatapp

[ghost]

@kushal211

I need more time to investigate.

Thanks.

[kushal211]

Hi @pro100andrey ,

It is started working. I actually don't know how but the last change which I made in admin panel was to re-enable Enable automatic notifications for offline users from the Chat > Alerts.

I've first disabled it and then enable it again. And the push notification has started working fine.

Thank you for the support.