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QuickBlox / quickblox-ios-sdk

QuickBlox iOS SDK for messaging and video calling
https://quickblox.com/developers/IOS
MIT License
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Message Chat not working in Different region #1294

Closed jatinderarora90 closed 2 years ago

jatinderarora90 commented 2 years ago

After implementing chat, its working in India but not in Australia..

ghost commented 2 years ago

Hello @jatinderarora90 ,

This is Nikolay from QuickBlox support.

There are no complaints from other customers from Australia.

In order to investigate the issue, please provide me with the following information:

  1. Please specify what exactly is not working.
  2. Are there any error messages? Please provide me with full REST + XMPP logs as an attachment in .txt format. You can find out how to gather logs here: Gathering logs guides - QuickBlox Help Center
  3. Please specify if users from Australia use any VPN service.
  4. Please ask users who faced this issue to run a traceroute command to api.quickblox.com and provide us with the full result. You may use this guide: https://www.noip.com/support/knowledgebase/trace-route-guide/
ghost commented 2 years ago

@jatinderarora90 The issue is being closed as outdated.

If it is still relevant, feel free to open a new issue.