Unable to load authenticator , looking for help

[GoogleCodeExporter]

Hello , i got an issue with my winauth , i have recently formated my computer , 
and i made a copy of the authenticator.xml . but when i load it, it pop an 
error saying "unable to load auth"

when i right click on the authenticator.xml file and open with notepad it say 

 <allowcopy>false

may be my problem is due to that , because i made a copy of it.

I would like to know if i can have any sort of helping to restor the file ? 

Thanks alot .

What steps will reproduce the problem?
1.execute Battlenet auth
2.right click on it , then load 
3.select the authenticator.xml file

What is the expected output? What do you see instead?
expected output should be a code to connect bnet :p

instead i see a message error saying unable to load authenticator from blablabla

What version of the product are you using? On what operating system?
version is 1.7.1270

Please provide any additional information below.

Original issue reported on code.google.com by Wgblastw...@gmail.com on 26 Dec 2013 at 12:12

[GoogleCodeExporter]

If that's all your file contains then it looks as if it has been corrupted. Do 
you have any other backup which has a larger file? Do you still have the serial 
and restore code from when you added the Battle.net authenticator?

Original comment by winauth on 26 Dec 2013 at 1:34

• Changed state: Accepted

[GoogleCodeExporter]

Hi , no the file contain other things , i just highlighted this line :p 
I don't have the serial and restore code  from battle.net sadly :(

Original comment by Wgblastw...@gmail.com on 26 Dec 2013 at 1:42

[GoogleCodeExporter]

Can you send me the file so I can take a look. Email it to winauth@gmail.com

Original comment by winauth on 26 Dec 2013 at 1:48

[GoogleCodeExporter]

done , i just send it to you , thanks for help .

Original comment by Wgblastw...@gmail.com on 26 Dec 2013 at 1:56

[GoogleCodeExporter]

It is secured with the in-built Windows encryption. This means it can only be 
opened on your own computer and previous installation. There is no way for me 
to access it. If you have a backup of your Windows installation before you 
reformatted you could get it back, or if you have a backup of your Window's 
account master key.

Unfortunately there isn't any other way to get it back without the 
serial/restore codes.

Last resort you'll have to contact Blizzard and request to get it removed from 
your account. If you have SMS Protect, you can do it using that, otherwise you 
need to use their form:

https://us.battle.net/account/support/remove-authenticator.html

(change to eu.battle.net for EU).

Original comment by winauth on 26 Dec 2013 at 2:02

[GoogleCodeExporter]

No i have no backup of my previous windows installations and account master key 
.

I will do the blizzard things so .

Thanks alot anyway for your time and help ^^ cya :)

Original comment by Wgblastw...@gmail.com on 26 Dec 2013 at 2:06

[GoogleCodeExporter]

Original comment by winauth on 27 Dec 2013 at 7:34

• Changed state: Done