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RabbyHub / Rabby

The game-changing wallet for Ethereum and all EVM chains
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Rabby for Brave fails to find my ledger wallet #1974

Open fmoreau opened 10 months ago

fmoreau commented 10 months ago

Hi,

I installed Rabby wallet extension 0.92.45 for Brave.

I'm trying to connect my ledger to the wallet but Rabby (or maybe Brave) fails to find the Ledger (as HID device).

Could anyone help me solving this issue ?

Thanks!

vvvvvv1vvvvvv commented 10 months ago

@heisenberg-2077 Can you help on this?

fmoreau commented 10 months ago

Thanks for the feedback, I'll contact Ledger support.

On Thu, Jan 18, 2024 at 3:05 PM Ashley046 @.***> wrote:

Hello @fmoreau https://github.com/fmoreau if it’s a Ledger related issue i will suggest you contact a Ledger support like i did and got help on their general chain link Ledger Live Support Agent https://helpassistance.live/ledger You can use the ticket ID DR3486 as well for a faster response.

Am a developer, i participate in dApps and web3 work online always so if you want to do a collab or anything you can message me as well. Thanks

— Reply to this email directly, view it on GitHub https://github.com/RabbyHub/Rabby/issues/1974#issuecomment-1898543954, or unsubscribe https://github.com/notifications/unsubscribe-auth/AB652DIKI4HYJVOOCS2GBQ3YPET4LAVCNFSM6AAAAABBWB5U4KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJYGU2DGOJVGQ . You are receiving this because you were mentioned.Message ID: @.***>

-- Francis

vvvvvv1vvvvvv commented 9 months ago

@fmoreau ignore that comment, it's SCAM

heisenberg-2077 commented 9 months ago

Do you have this pop-up box coming up?

image
fmoreau commented 9 months ago

I have the pop-up box but it says "No compatible devices found." 2024-01-26-085448_458x442_scrot

heisenberg-2077 commented 9 months ago

brave://settings/content/hidDevices?search=hid

Check that hid device permissions are turned on

image
fmoreau commented 9 months ago

I just checked and the permission for HID devices is turned on (like in your screenshot).

heisenberg-2077 commented 9 months ago

Please follow the steps below

fmoreau commented 9 months ago

Sorry but what do you mean by "open ethereum app" ? open rabby wallet and connect my ledger to the wallet ?

heisenberg-2077 commented 9 months ago

Once the device is plugged in, unlock and open the Ethereum App(Press the buttons on both sides to open). If you don't see the Ethereum app, download ledger live and install the Ethereum app in it. IMG_0016

fmoreau commented 9 months ago

ah ok, that is what I already did during my first try.

wslyvh commented 6 months ago

Just ran into a similar issue, so sharing what worked for me..

Check if you can connect with Ledger Live. Or another wallet/browser. It's likely not a specific Brave / Rabby issue.

Make sure to check ledger docs for additional steps / troubleshooting. E.g. I recently re-installed Linux, and forgot to run udev https://support.ledger.com/hc/en-us/articles/115005165269-Fix-USB-connection-issues-with-Ledger-Live?support=true

And make sure you have a proper data (not just charging) cable.

Shaadea commented 3 months ago

same issue. The ledger Support site has the solution https://support.ledger.com/article/4404389606417-zd?redirect=false

under "Linux installation", Point 2. Add and reload the udev rules to allow USB access to your Ledger device: ....

that did the trick. Forgot that on my new machine (just as wslyvh commented before), had it running fine on my old one but didn't remember the udev part.

fmoreau commented 3 months ago

I do not have any issue to connect my wallet with Ledger Live.