Installation succeeds, but Rainway silently fails to launch

[sakgoyal]

I installed it but when i click the icon, nothing happens. no rainway related processes are running in task manager. when installing, there is a splash screen for installing, then nothing.

windows 10 home rainway 1.0.3.0

[TicklesTheBrain]

I have the same issue. I get the UAC admin privilege pop-up, when launching, bet afterwards - nothing.

[sakgoyal]

SquirrelSetup.log installer log file

[Wolframme]

Looked in the issue tracker for it, and I am indeed getting the exact same issue.

[sakgoyal]

v1.0.4.0 and it still wont work.

[UlyssesWu]

Same here with v1.0.4.0. v1.0.3.0 could launch.

[sakgoyal]

1.0.6.0 doesn't work either.

[andrewmd5]

Have you verified its just not in your tray icon? Could you attach logs if its not running still?

[UlyssesWu]

v1.0.6.0 works for me.

Although I always get a "Network Error" when trying to sign in. (from v1.0.3.0 to v1.0.6.0)

[sakgoyal]

no error. no warning. nothing. it's completely silent. and no tray icon either. this is a new computer so i dont understand why this is happening.

[sakgoyal]

i have indexed my whole pc, searched for rainway, deleted all of it, re-installed, problem persists.

[AnthonyM]

@sakshamgoyal01 I'm trying to track this down. Would you be able to give the logs from C:\Users\\Local\Rainway, Inc\Launcher\Launcher.log and C:\Users\\Local\Rainway, Inc\Installer\Installer.log

and if you give me your computer name I can check if we're seeing any exceptions coming through on our end.

Thanks

[sakgoyal]

my computer: lenovo y7000p. it may be under the name of y530 (the y7000 is a y530 rebranded).

i dont have a launcher.log my installer.log: 2019-02-12 20:06:48,051 [1] ERROR InstallTool.Program - Installer Method Timing System.Exception: Not an exception 2019-02-13 16:32:55,312 [1] ERROR InstallTool.Program - Installer Method Timing System.Exception: Not an exception

[andrewmd5]

@sakshamgoyal01 When we say computer name, we mean the name that appears under "Control Panel\System and Security\System"

Sorry for the confusion. Also if you have any anti-virus enabled, try disabling it.

[sakgoyal]

name: Saksham-lenovo it is exactly as above.

i only have windows defender installed. it is not blocking the installation (from what i could tell). idk how to turn it off

[AnthonyM]

There are a couple other things we can try to narrow the problem down, if you don't mind.

First thing would be to make sure the Radar service is actually working

start menu -> search for "cmd" -> right click command prompt and choose run as admin
"net start RainwayRadar"

That should tell you if the service started successfully.

[sakgoyal]

[AnthonyM]

Okay, so the service isn't able to start.

Are you by any chance running 32 bit windows? You can check by the steps below.

start menu -> search for "cmd" -> right click command prompt and choose run as admin
"wmic os get osarchitecture"

[sakgoyal]

nope... 64 bit. i thought windows 10 doesnt support 32bit.

[sakgoyal]

CPU, RAM, 64 bit, no touch screen (as listen on windows 10)

[TicklesTheBrain]

It actually launches for me fine on 1.0.6.0 So whatever my problem was with 1.0.3.0 and 1.0.4.0, it's different from what @sakshamgoyal01 is encountering.

[AnthonyM]

@TicklesTheBrain I made some changes to help with this in 1.0.6.0

If it's working well for you that's good.

@sakshamgoyal01 There is still 32 bit windows 10, it's just not very common. That was apparently one possible cause. I'm still trying to figure out what else might be causing that error.

[sakgoyal]

any update?

[portalpiggy]

Having the same problem on Rainway V1.0.6

[sakgoyal]

any update.

[sakgoyal]

still waiting....

[sakgoyal]

1.0.7 doesnt work @Codeusa @SimpliciTea

[sakgoyal]

please change the label of this issue to 1.0.7 this needs to be fixed.

[StackDoubleFlow]

Still waiting for this one

[lynn]

Hey! Our developers are still investigating this issue, but it remains elusive. There have been a few patches to the installer since we first got reports on this issue, but sadly enough – despite our efforts – it still seems present in the latest version. So we'll keep at it.

We promise we'll let you know once we find out what's up with this!

[naldo29]

hey im having this issue, does anyone know how to actually fix it?

[sakgoyal]

nope. still waiting.

[sakgoyal]

[andrewmd5]

@sakshamgoyal01

can you try doing the following

• Uninstall Rainway
• Delete everything in C:\Users{Your Windows Name}\AppData\Local\Rainway and then the folder "Rainway" itself
• Open powershell and type "Remove-Service -Name RainwayRadar"
• Reinstall Rainway

Also after installing, go to the services page and right click on "Rainway Radar" and click properties, and copy and paste the "path to executable" here, and also verify the file exist where it thinks it is

[sakgoyal]

path to exe:

"C:\Users\Saksham Goyal\AppData\Local\Rainway\Radar\Radar.exe" -displayname "Rainway Radar" -servicename "RainwayRadar"

still doesnt work. when i uninstalled rainway, the service went away so i coundnt do the powershell thingy

[sakgoyal]

when rainway is installed, I get this error in powershell when trying to remove the service while it is installed:

[MattCastellana]

I had this exact issue and was able to get it working by first uninstalling rainway, and then deleting the RainwayRadar service using command prompt (Running as Administrator).

I used these commands:

SC STOP RainwayRadar

And then:

SC DELETE RainwayRadar

Then I reinstalled rainway and it worked perfectly! I think the issue happened originally due to the fact I tried installing a new version of rainway over top of my existing version, possibly while the service was still running. Not sure if that's exactly what caused it, but I think next time I'll update via the app if possible.

[sakgoyal]

[portalpiggy]

same exact thing happened to me

[sakgoyal]

1.0.9.0 fixed it for me. this too a while but got fixed in the end.

[lynn]

Hey all, @TicklesTheBrain @Wolframme @UlyssesWu @portalpiggy @StackDoubleFlow!

We pushed out version 1.0.9.0 on rainway.com, which should fix this issue.

Please let us know if it works for you now :)

[portalpiggy]

Sorry it's been a while but it still doesn't work with 1.0.11 for me...

[NektariosEvangelou]

Problem still on 1.0.17, service not able to start manually. Did all of the steps above and still no signs of life...

[sakgoyal]

well it works for me now....

[Official-Pepsi]

I seem to be having the same problem as the Sakshamgoyal01 guy, just now it's with the lastest version of Rainway. Followed all the steps there and all the same problems happened

[lynn]

Hey @Official-Pepsi, we're releasing a brand new installer very soon and hopefully all these issues should go away with it! So I'll close this issue for now, and I hope you try again when we release the next version of the Dashboard (should be sometime next month for sure).

[andrewmd5]

Hey everyone, this issue has been resolved. If you run this tool then Rainway should install.

[29axe]

Hi, I have the exact same issue with 1.0.54. I tried to start service and it gives me the 1067 error too. I ran janitor tool and reinstalled but still the same issue. I'm trying to install Rainway using remote desktop without having the display turned on. Could it be related?

[ayvah]

@29axe I'm experiencing the same issue, also using Remote Desktop. So yes, it seems related. I wonder if there's a work around that doesn't involve permanently having a monitor attached?

[29axe]

@ayvah Exactly. When try without remote desktop it works. As an alternative I could start rainway using teamviewer.