RandeeCao / marketbilling

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autorenewble subscriptions: letters from GP and real information from GP Purchase API #132

Open GoogleCodeExporter opened 8 years ago

GoogleCodeExporter commented 8 years ago
We have a problem while using autorenewble subscriptions.

Our users get letters from Google like this (example):
Your "Постоянная подписка" subscription from *** on Google 
Play has been cancelled. No refunds will be issued (Refund Policy). Your 
subscription will remain active through Jul 22, 2013.

Users claim that they didn't cancel the subscription themselves, and also that 
the payment was successfully conducted (they showed us screenshots of bank SMS 
and E-MAILs).

While trying to get information with Google Play Purchase API, we recieve the 
following information (for the same client):
https://www.googleapis.com/androidpublisher/v1/applications/.........?access_tok
en=<my token>

{
 "kind": "androidpublisher#subscriptionPurchase",
 "initiationTimestampMsec": "***",
 "validUntilTimestampMsec": "***",
 "autoRenewing": true
}

According to the Purchase API, the subscription is valid until June 22 (instead 
of July 22), and shows as active.

Our quations:
1. For what reasons will Google Play cancel subscription, and what are the 
reasons for cancellation the subscription in particular case?
2. Why information from Purchase API contradict the data from our users letters?

We suspect that we have accumulated several hundred of these subscriptions. We 
hope you can help.

Original issue reported on code.google.com by gevakand...@gmail.com on 22 Jul 2013 at 6:01