XIVIEW cannot upload！

[3222010198]

Dear Colin， It stays on this screen after I hit submit and I'm not the only one experiencing this. Do you know how to fix it? Looking forward to your reply

[colin-combe]

ok, thanks, looking into it

[colin-combe]

is it working for you now?

[3222010198]

Colin, I can get to the page, but I get an error.

[colin-combe]

that page in your screenshot worked for me. If you reload that page does it work?

It's still not working immediately after first uploaded?

[3222010198]

I'm sorry Colin, I've tried several times and still get the same result.

[colin-combe]

try a hard refresh of the browser (CTRL-F5 usually). still broken?

[colin-combe]

[colin-combe]

you're saying that specific URL show in the screenshots doesn't work for you?

[3222010198]

你是说屏幕截图中显示的特定 URL 不适合您？

Colin, yes, and I can't open the previously uploaded data in my data either! If I click on "Try loading data only" on the error screen, I get the screen shown in the screenshot below.

[colin-combe]

If I click on "Try loading data only" on the error screen, I get the screen shown in the screenshot below.

OK, thanks, that was helpful.

I'm fairly sure this is caused by the browser having cached an old version of the javascript and not updating it.

I think you need to clear the cache of the browser and try again. This the 'hard refresh' I mentioned before, exactly how to do it will depend on your browser.

After clearing the browser cache and reloading, does it work?

[colin-combe]

(or try using a different browser if you can, just to check if it starts working)

[colin-combe]

@xyx233 - is it working for you?

[3222010198]

Colin, you're right！We did what you said and changed browsers and now we can use XIVIEW properly! It should be a problem with our browser before. Thank you very much!

[3222010198]

Sorry Colin, we are having problems again, after replacing "network" with "validate" in the URL, it shows the error screen instead of MS2 as before. We tried with a different browser and got the same error, do you know how to fix it?

[colin-combe]

ok, thanks

[colin-combe]

try now, writing "spectra" instead of "validate" in the URL, working?

[xyx233]

@xyx233 - is it working for you?

No, I still have the same problem as 3222010198.

[colin-combe]

with the "validate" page?

[3222010198]

Colin, writing "spectra" instead of "validate" in the URL then it can work properly! Thank you very much!