Improve ServiceNow Instance Detection

RasaHQ / helpdesk-assistant

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Open rgstephens opened 4 years ago

rgstephens commented 4 years ago

Read snow_credentials.yml on session start so changes are picked up without restart of action server
Detect if SNOW instance is accessible at session start instead of depending on localmode (maybe add localmode value of auto to enable this)
Setup servicenow-instance-wakeup to keep instance up

rgstephens commented 4 years ago

There's now a scheduled cron job that keeps the ServiceNow instance awake by hitting it every 12 hours.

Here's the crontab entry:

12 4,16 * * * /home/greg/servicenow-instance-wakup/snwakeup.sh > /tmp/snwakeup.log 2>&1

It uses the following files in /home/greg/servicenow-instance-wakup:

servicenow-instance-wakeup-linux-amd64
snwakeup.sh

I'm pulling the binary package from the servicenow-instance-wakeup project.