Intent Cross-Validation Results (5 folds)

class	support	f1-score	confused_with
macro avg	132	0.8539	N/A
weighted avg	132	0.8385	N/A
open_incident	15	0.8485	problem_email(1)
inform	13	0.7273	incident_status(2), out_of_scope(1)
incident_status	13	0.6897	open_incident(2), deny(1)
affirm	12	0.7619	deny(2), greet(1)
out_of_scope	12	0.8182	incident_status(3)
problem_email	10	0.9524	N/A
password_reset	9	0.9474	N/A
greet	8	0.9412	N/A
deny	8	0.7778	incident_status(1)
human_handoff	7	0.8333	password_reset(1), open_incident(1)
help	7	1.0000	N/A
thank	6	0.8000	inform(1), goodbye(1)
bot_challenge	6	1.0000	N/A
goodbye	6	0.8571	N/A

Entity Cross-Validation Results (5 folds)

entity	support	f1-score	precision	recall
priority	13	0.7000	1	0.5385
micro avg	13	0.7000	1	0.5385
macro avg	13	0.7000	1	0.5385
weighted avg	13	0.7000	1	0.5385