Intent Cross-Validation Results (5 folds)

class	support	f1-score	confused_with
micro avg	132	0.8429	N/A
macro avg	132	0.8473	N/A
weighted avg	132	0.8401	N/A
open_incident	15	0.8125	problem_email(1), incident_status(1)
inform	13	0.7500	open_incident(1), nlu_fallback(1)
incident_status	13	0.7407	open_incident(2), deny(1)
affirm	12	0.7619	nlu_fallback(1), incident_status(1)
out_of_scope	12	0.9565	incident_status(1)
problem_email	10	0.9524	N/A
password_reset	9	1.0000	N/A
deny	8	0.7059	inform(1), affirm(1)
greet	8	0.8889	N/A
help	7	0.9333	N/A
human_handoff	7	0.7273	open_incident(1), nlu_fallback(1)
bot_challenge	6	0.9231	N/A
thank	6	0.8000	inform(1), help(1)
goodbye	6	0.9091	greet(1)

Entity Cross-Validation Results (5 folds)

entity	support	f1-score	precision	recall
priority	13	0.8182	1	0.6923
micro avg	13	0.8182	1	0.6923
macro avg	13	0.8182	1	0.6923
weighted avg	13	0.8182	1	0.6923