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RasaHQ / rasa

💬 Open source machine learning framework to automate text- and voice-based conversations: NLU, dialogue management, connect to Slack, Facebook, and more - Create chatbots and voice assistants
https://rasa.com/docs/rasa/
Apache License 2.0
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facebook messenger does not give response in rasa core bot #3005

Closed tpanthera closed 5 years ago

tpanthera commented 5 years ago
**Rasa Core version**: rasa_core 0.10.4 **Python version**: Python 3.5.2 **Operating system** (windows, osx, ...): Ubuntu **Issue**: facebook messenger does not give response , while logs displaying no errors. **Content of domain file** (if used & relevant): ```yaml ``` For reference - https://stackoverflow.com/questions/54801704/facebook-messenger-does-not-give-response-in-rasa-core-bot Steps followed to create Facebook Messenger Bot : 1) Created a new app by clicking on Add New App. 2) Moving to Product list and start configuring messenger (product), then moving to settings -> Basic and saved App secret for reference. https://i.stack.imgur.com/qd5Kg.png 3) Moving to Messenger settings (left panel), created a page with the same name as our app i.e “C2bot”, on selecting the page (C2bot) “Page Access Token” will get generated . Saved the Token for reference https://i.stack.imgur.com/o7llC.png 4) Then in same page configured Web hook callback URL (generated with Ngrok) , kept verify Token same as our app name C2bot . Then we checked all events for Web hook URL and subscribed our page. Now it shows the Web Hook configuration is completed with green check. https://i.stack.imgur.com/qx5x4.png https://i.stack.imgur.com/Rp3MA.png 5) Now we start pinging our chatbot and expecting auto response as per trained model 6) We understand that we can track the request that are being sent to temporary URL generated by Ngrok and logs are below : All Requests POST /webhooks/facebook/webhook 200 OK 20.7ms POST /webhooks/facebook/webhook 200 OK 28.46ms POST /webhooks/facebook/webhook 200 OK 24.35ms POST /webhooks/facebook/webhook 200 OK 17.16ms https://i.stack.imgur.com/R9i03.png 7) We also understand that our RASA APIs are receiving requests from temporary URL and logs are below : 2019-02-20 13:49:39.872185: I tensorflow/core/platform/cpu_feature_guard.cc:141] Your CPU supports instructions that this TensorFlow binary was not compiled to use: AVX2 FMA 10.0.0.215 - - [2019-02-20 13:53:21] "GET /webhooks/facebook/webhook?hub.mode=subscribe&hub.challenge=2057360879&hub.verify_token=C2bot HTTP/1.1" 200 126 0.001643 10.0.0.215 - - [2019-02-20 13:54:46] "POST /webhooks/facebook/webhook HTTP/1.1" 200 122 0.247277 10.0.0.215 - - [2019-02-20 13:55:13] "POST /webhooks/facebook/webhook HTTP/1.1" 200 122 0.141358 10.0.0.215 - - [2019-02-20 13:55:48] "POST /webhooks/facebook/webhook HTTP/1.1" 200 122 0.131841 https://i.stack.imgur.com/5LQMc.png Note : Some very basic steps that looked in & followed – 1) Logging out of the profile and again logging in. 2) Unsubscribing the page and again subscribing the page. 3) In roles i can see my name as administrator . And the same set up was working fine a week before and we were getting response from chatbot but that account got blocked and we created a new account now facing this issue. Thanks for helping
akelad commented 5 years ago

Have you tried chatting to the bot itself via facebook messenger?

tpanthera commented 5 years ago

My apologies , it seems issue with our model . That i verified by logs of ngrok and rasa .In logs I can only see success response for request that i am getting from bot , but no response message from our model for the received request.