Restart button not working in two-stage fallback policy

Pratiksha1312 commented 5 years ago

For a question for which it is falling under 2-stage fallback and showing buttons, but if without selecting from those options I am again posting a question then it is giving Restart option. The conversation is getting hanged after this Restart button even though if I am clicking on the Restart button.

Rasa Version : 1.3.7

Below is my Action file code :

class ActionDefaultFallback(Action): def name(self) -> Text: return "action_default_fallback"

def run(
    self,
    dispatcher: CollectingDispatcher,
    tracker: Tracker,
    domain: Dict[Text, Any]
) -> List["Event"]:
    # Fallback caused by TwoStageFallbackPolicy

    logger.debug(tracker.events)
    logger.debug("tracker.events[-4].name = ''%s'", tracker.events[-4].get("name"))
    if (
        len(tracker.events) >= 4
        and tracker.events[-4].get("name") == "action_default_ask_affirmation"
    ):
        dispatcher.utter_template("utter_restart_with_button", tracker)
        return [SlotSet("feedback_value", "poor"), ConversationPaused()]

    # Fallback caused by Core
    else:
        dispatcher.utter_template("utter_default", tracker)
        return [UserUtteranceReverted()]

class ActionDefaultAskAffirmation(Action): """Asks for an affirmation of the intent if NLU threshold is not met."""

def name(self) -> Text:
    return "action_default_ask_affirmation"

def __init__(self) -> None:
    import pandas as pd

    self.intent_mappings = pd.read_csv("data/" "intent_description_mapping.csv")
    self.intent_mappings.fillna("", inplace=True)
    self.intent_mappings.entities = self.intent_mappings.entities.map(
        lambda entities: {e.strip() for e in entities.split(",")}
    )

def run(
    self,
    dispatcher: CollectingDispatcher,
    tracker: Tracker,
    domain: Dict[Text, Any],
) -> List["Event"]:

  intent_ranking = tracker.latest_message.get("intent_ranking", [])
    if len(intent_ranking) > 1:
        diff_intent_confidence = intent_ranking[0].get(
            "confidence"
        ) - intent_ranking[1].get("confidence")
        if diff_intent_confidence < 0.2:
            intent_ranking = intent_ranking[:2]
        else:
            intent_ranking = intent_ranking[:1]
    first_intent_names = [
        intent.get("name", "")
        for intent in intent_ranking
        if intent.get("name", "") != "out_of_scope"
    ]

    message_title = (
        "Sorry, I'm not sure I've understood " "you correctly. Do you mean..."
    )

    entities = tracker.latest_message.get("entities", [])
    entities = {e["entity"]: e["value"] for e in entities}

    entities_json = json.dumps(entities)

    buttons = []
    intent_max_count = 4
    intent_count = 0
    for intent in first_intent_names:
        if intent_count < intent_max_count:
            intent_count = intent_count + 1
            logger.debug(intent)
            logger.debug(entities)
            buttons.append(
                {
                    "title": self.get_button_title(intent, entities),
                    "payload": "/{}{}".format(intent, entities_json),
                }
            )

    buttons.append({"title": "Something else", "payload": "/ask_human_handoff"})

    dispatcher.utter_button_message(message_title, buttons=buttons)

    return []

sara-tagger commented 5 years ago

Thanks for raising this issue, @btotharye will get back to you about it soon✨

Please also check out the docs and the forum in case your issue was raised there too 🤗

btotharye commented 4 years ago

Hey @Pratiksha1312 sorry for the late response was pretty busy the past few days. I'm going to look into this now and see if I can reproduce it.

Do you have logs on this from say doing rasa shell --debug that you can post as well?

Also do you have the template reference for utter_restart_with_button so I can see what that is doing.

Thanks

btotharye commented 4 years ago

hello @Pratiksha1312 just checking back again to see if you have the logs from this and the other items I mentioned in the previous comment?

erohmensing commented 4 years ago

reproducible on https://github.com/RasaHQ/rasa-demo. To reproduce:

> confirm@0.75
> /out_of_scope
> confirm@0.75
> /out_of_scope
> /restart

restart is predicted by the mapping policy, but because two stage fallback predicts action_listen, and it has higher priority, restart is not correctly executed.

indam23 commented 4 years ago

@erohmensing when trying to reproduce, I am presented with a /restart option twice in a row, but it works the second time it is selected. Is that the same behaviour you were seeing?

erohmensing commented 4 years ago

Hm, I don't think so. I've also seen the regular restart button from action_default_fallback not work as well. Can you post the debug logs from a conversation? We have noticed it specifically in Sara

indam23 commented 4 years ago

I don't see an intent confirm in the domain of Sara (incl. the version of master on 5 Nov) - should I be on some other branch?

indam23 commented 4 years ago

This is on Sara on the current master branch -

Your input ->  /affirm@0.75
2020-01-15 17:14:03 DEBUG    rasa.core.tracker_store  - Creating a new tracker for id 'default'.
2020-01-15 17:14:03 DEBUG    rasa.core.processor  - Starting a new session for conversation ID 'default'.
2020-01-15 17:14:03 DEBUG    rasa.core.processor  - Action 'action_session_start' ended with events '[<rasa.core.events.SessionStarted object at 0x15d955198>, <rasa.core.events.ActionExecuted object at 0x15d955160>]'.
2020-01-15 17:14:03 DEBUG    rasa.core.processor  - Current slot values:
    budget: None
    business_email: None
    can_use_spacy: None
    company: None
    current_api: None
    email: None
    entity_extractor: None
    feedback_message: None
    feedback_value: None
    job_function: None
    language: None
    name: None
    nlu_part: None
    onboarding: None
    person_name: None
    problem_description: None
    product: None
    requested_slot: None
    shown_privacy: None
    step: None
    suggestion: None
    unknown_nlu_part: None
    unknown_product: None
    use_case: None
2020-01-15 17:14:03 DEBUG    rasa.core.processor  - Received user message '/affirm@0.75' with intent '{'name': 'affirm', 'confidence': 0.75}' and entities '[]'
2020-01-15 17:14:03 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 4 events.
2020-01-15 17:14:04 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, None, None, {}, {'prev_action_listen': 1.0, 'intent_affirm': 1.0}]
2020-01-15 17:14:04 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2020-01-15 17:14:04 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, None, None, {}, {'prev_action_listen': 1.0, 'intent_affirm': 1.0}]
2020-01-15 17:14:04 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2020-01-15 17:14:04 DEBUG    rasa.core.policies.fallback  - NLU confidence 0.75 is lower than NLU threshold 0.80.
2020-01-15 17:14:04 DEBUG    rasa.core.policies.two_stage_fallback  - User 'default' has to affirm intent 'affirm'.
2020-01-15 17:14:04 DEBUG    rasa.core.policies.form_policy  - There is no active form
2020-01-15 17:14:04 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_TwoStageFallbackPolicy
2020-01-15 17:14:04 DEBUG    rasa.core.processor  - Predicted next action 'action_default_ask_affirmation' with confidence 1.00.
2020-01-15 17:14:04 DEBUG    rasa.core.actions.action  - Calling action endpoint to run action 'action_default_ask_affirmation'.
2020-01-15 17:14:04 DEBUG    rasa.core.processor  - Action 'action_default_ask_affirmation' ended with events '[BotUttered('Sorry, I'm not sure I've understood you correctly 🤔 Do you mean...', {"elements": null, "quick_replies": null, "buttons": [{"title": "Yes", "payload": "/affirm{}"}, {"title": "Something else", "payload": "/out_of_scope"}], "attachment": null, "image": null, "custom": null}, {}, 1579104844.25521)]'.
2020-01-15 17:14:04 DEBUG    rasa.core.processor  - Current slot values:
    budget: None
    business_email: None
    can_use_spacy: None
    company: None
    current_api: None
    email: None
    entity_extractor: None
    feedback_message: None
    feedback_value: None
    job_function: None
    language: None
    name: None
    nlu_part: None
    onboarding: None
    person_name: None
    problem_description: None
    product: None
    requested_slot: None
    shown_privacy: None
    step: None
    suggestion: None
    unknown_nlu_part: None
    unknown_product: None
    use_case: None
2020-01-15 17:14:04 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, None, {}, {'prev_action_listen': 1.0, 'intent_affirm': 1.0}, {'prev_action_default_ask_affirmation': 1.0, 'intent_affirm': 1.0}]
2020-01-15 17:14:04 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2020-01-15 17:14:04 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, None, None, {}, {'prev_action_default_ask_affirmation': 1.0}]
2020-01-15 17:14:04 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2020-01-15 17:14:04 DEBUG    rasa.core.policies.form_policy  - There is no active form
2020-01-15 17:14:04 DEBUG    rasa.core.policies.mapping_policy  - There is no mapped action for the predicted intent, 'affirm'.
2020-01-15 17:14:04 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_TwoStageFallbackPolicy
2020-01-15 17:14:04 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2020-01-15 17:14:04 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2020-01-15 17:14:04 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'default'.
? Sorry, I'm not sure I've understood you correctly 🤔 Do you mean...  2: Something else (/out_of_scope)
2020-01-15 17:14:08 DEBUG    rasa.core.tracker_store  - Recreating tracker for id 'default'
2020-01-15 17:14:08 DEBUG    rasa.core.processor  - Received user message '/out_of_scope' with intent '{'name': 'out_of_scope', 'confidence': 1.0}' and entities '[]'
2020-01-15 17:14:08 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 8 events.
2020-01-15 17:14:08 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, {}, {'prev_action_listen': 1.0, 'intent_affirm': 1.0}, {'prev_action_default_ask_affirmation': 1.0, 'intent_affirm': 1.0}, {'intent_out_of_scope': 1.0, 'prev_action_listen': 1.0}]
2020-01-15 17:14:08 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2020-01-15 17:14:08 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, None, None, {}, {'intent_out_of_scope': 1.0, 'prev_action_listen': 1.0}]
2020-01-15 17:14:08 DEBUG    rasa.core.policies.memoization  - There is a memorised next action '163'
2020-01-15 17:14:08 DEBUG    rasa.core.policies.two_stage_fallback  - User 'default' denied suggested intents.
2020-01-15 17:14:08 DEBUG    rasa.core.policies.form_policy  - There is no active form
2020-01-15 17:14:08 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_TwoStageFallbackPolicy
2020-01-15 17:14:08 DEBUG    rasa.core.processor  - Predicted next action 'action_default_ask_rephrase' with confidence 1.00.
2020-01-15 17:14:08 DEBUG    rasa.core.processor  - Action 'action_default_ask_rephrase' ended with events '[]'.
2020-01-15 17:14:08 DEBUG    rasa.core.processor  - Current slot values:
    budget: None
    business_email: None
    can_use_spacy: None
    company: None
    current_api: None
    email: None
    entity_extractor: None
    feedback_message: None
    feedback_value: None
    job_function: None
    language: None
    name: None
    nlu_part: None
    onboarding: None
    person_name: None
    problem_description: None
    product: None
    requested_slot: None
    shown_privacy: None
    step: None
    suggestion: None
    unknown_nlu_part: None
    unknown_product: None
    use_case: None
2020-01-15 17:14:08 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, {}, {'prev_action_listen': 1.0, 'intent_affirm': 1.0}, {'prev_action_default_ask_affirmation': 1.0, 'intent_affirm': 1.0}, {'intent_out_of_scope': 1.0, 'prev_action_listen': 1.0}, {'prev_action_default_ask_rephrase': 1.0, 'intent_out_of_scope': 1.0}]
2020-01-15 17:14:08 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2020-01-15 17:14:08 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, None, None, {}, {'prev_action_default_ask_rephrase': 1.0}]
2020-01-15 17:14:08 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2020-01-15 17:14:08 DEBUG    rasa.core.policies.form_policy  - There is no active form
2020-01-15 17:14:08 DEBUG    rasa.core.policies.mapping_policy  - There is no mapped action for the predicted intent, 'out_of_scope'.
2020-01-15 17:14:08 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_TwoStageFallbackPolicy
2020-01-15 17:14:08 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2020-01-15 17:14:08 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2020-01-15 17:14:08 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'default'.
? Sorry, I'm not sure I've understood you correctly 🤔 Do you mean...  Type out your own message...
Your input ->  /affirm@0.75
2020-01-15 17:14:15 DEBUG    rasa.core.tracker_store  - Recreating tracker for id 'default'
2020-01-15 17:14:15 DEBUG    rasa.core.processor  - Received user message '/affirm@0.75' with intent '{'name': 'affirm', 'confidence': 0.75}' and entities '[]'
2020-01-15 17:14:15 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 11 events.
2020-01-15 17:14:15 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'prev_action_listen': 1.0, 'intent_affirm': 1.0}, {'prev_action_default_ask_affirmation': 1.0, 'intent_affirm': 1.0}, {'intent_out_of_scope': 1.0, 'prev_action_listen': 1.0}, {'prev_action_default_ask_rephrase': 1.0, 'intent_out_of_scope': 1.0}, {'prev_action_listen': 1.0, 'intent_affirm': 1.0}]
2020-01-15 17:14:15 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2020-01-15 17:14:15 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, None, None, {}, {'prev_action_listen': 1.0, 'intent_affirm': 1.0}]
2020-01-15 17:14:15 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2020-01-15 17:14:15 DEBUG    rasa.core.policies.fallback  - NLU confidence 0.75 is lower than NLU threshold 0.80.
2020-01-15 17:14:15 DEBUG    rasa.core.policies.two_stage_fallback  - Ambiguous rephrasing of user 'default' for intent 'affirm'
2020-01-15 17:14:15 DEBUG    rasa.core.policies.form_policy  - There is no active form
2020-01-15 17:14:15 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_TwoStageFallbackPolicy
2020-01-15 17:14:15 DEBUG    rasa.core.processor  - Predicted next action 'action_default_ask_affirmation' with confidence 1.00.
2020-01-15 17:14:15 DEBUG    rasa.core.actions.action  - Calling action endpoint to run action 'action_default_ask_affirmation'.
2020-01-15 17:14:15 DEBUG    rasa.core.processor  - Action 'action_default_ask_affirmation' ended with events '[BotUttered('Sorry, I'm not sure I've understood you correctly 🤔 Do you mean...', {"elements": null, "quick_replies": null, "buttons": [{"title": "Yes", "payload": "/affirm{}"}, {"title": "Something else", "payload": "/out_of_scope"}], "attachment": null, "image": null, "custom": null}, {}, 1579104855.49731)]'.
2020-01-15 17:14:15 DEBUG    rasa.core.processor  - Current slot values:
    budget: None
    business_email: None
    can_use_spacy: None
    company: None
    current_api: None
    email: None
    entity_extractor: None
    feedback_message: None
    feedback_value: None
    job_function: None
    language: None
    name: None
    nlu_part: None
    onboarding: None
    person_name: None
    problem_description: None
    product: None
    requested_slot: None
    shown_privacy: None
    step: None
    suggestion: None
    unknown_nlu_part: None
    unknown_product: None
    use_case: None
2020-01-15 17:14:15 DEBUG    rasa.core.policies.memoization  - Current tracker state [{'prev_action_listen': 1.0, 'intent_affirm': 1.0}, {'prev_action_default_ask_affirmation': 1.0, 'intent_affirm': 1.0}, {'intent_out_of_scope': 1.0, 'prev_action_listen': 1.0}, {'prev_action_default_ask_rephrase': 1.0, 'intent_out_of_scope': 1.0}, {'prev_action_listen': 1.0, 'intent_affirm': 1.0}, {'prev_action_default_ask_affirmation': 1.0, 'intent_affirm': 1.0}]
2020-01-15 17:14:15 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2020-01-15 17:14:15 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, None, None, {}, {'prev_action_default_ask_affirmation': 1.0}]
2020-01-15 17:14:15 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2020-01-15 17:14:15 DEBUG    rasa.core.policies.form_policy  - There is no active form
2020-01-15 17:14:15 DEBUG    rasa.core.policies.mapping_policy  - There is no mapped action for the predicted intent, 'affirm'.
2020-01-15 17:14:15 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_TwoStageFallbackPolicy
2020-01-15 17:14:15 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2020-01-15 17:14:15 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2020-01-15 17:14:15 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'default'.
? Sorry, I'm not sure I've understood you correctly 🤔 Do you mean...  2: Something else (/out_of_scope)
2020-01-15 17:14:18 DEBUG    rasa.core.tracker_store  - Recreating tracker for id 'default'
2020-01-15 17:14:18 DEBUG    rasa.core.processor  - Received user message '/out_of_scope' with intent '{'name': 'out_of_scope', 'confidence': 1.0}' and entities '[]'
2020-01-15 17:14:18 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 15 events.
2020-01-15 17:14:18 DEBUG    rasa.core.policies.memoization  - Current tracker state [{'prev_action_default_ask_affirmation': 1.0, 'intent_affirm': 1.0}, {'intent_out_of_scope': 1.0, 'prev_action_listen': 1.0}, {'prev_action_default_ask_rephrase': 1.0, 'intent_out_of_scope': 1.0}, {'prev_action_listen': 1.0, 'intent_affirm': 1.0}, {'prev_action_default_ask_affirmation': 1.0, 'intent_affirm': 1.0}, {'intent_out_of_scope': 1.0, 'prev_action_listen': 1.0}]
2020-01-15 17:14:18 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2020-01-15 17:14:18 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, None, None, {}, {'intent_out_of_scope': 1.0, 'prev_action_listen': 1.0}]
2020-01-15 17:14:18 DEBUG    rasa.core.policies.memoization  - There is a memorised next action '163'
2020-01-15 17:14:18 DEBUG    rasa.core.policies.two_stage_fallback  - User 'default' denied suggested intents.
2020-01-15 17:14:18 DEBUG    rasa.core.policies.form_policy  - There is no active form
2020-01-15 17:14:18 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_TwoStageFallbackPolicy
2020-01-15 17:14:18 DEBUG    rasa.core.processor  - Predicted next action 'action_default_fallback' with confidence 1.00.
2020-01-15 17:14:18 DEBUG    rasa.core.actions.action  - Calling action endpoint to run action 'action_default_fallback'.
2020-01-15 17:14:18 DEBUG    rasa.core.processor  - Action 'action_default_fallback' ended with events '[BotUttered('Click the button below if you want to start over.', {"elements": null, "quick_replies": null, "buttons": [{"payload": "/restart", "title": "Restart"}], "attachment": null, "image": null, "custom": null}, {}, 1579104858.9300601), <rasa.core.events.SlotSet object at 0x15e7f3c50>, <rasa.core.events.ConversationPaused object at 0x15e69d240>]'.
2020-01-15 17:14:18 DEBUG    rasa.core.processor  - Current slot values:
    budget: None
    business_email: None
    can_use_spacy: None
    company: None
    current_api: None
    email: None
    entity_extractor: None
    feedback_message: None
    feedback_value: negative
    job_function: None
    language: None
    name: None
    nlu_part: None
    onboarding: None
    person_name: None
    problem_description: None
    product: None
    requested_slot: None
    shown_privacy: None
    step: None
    suggestion: None
    unknown_nlu_part: None
    unknown_product: None
    use_case: None
2020-01-15 17:14:18 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'default'.
? Click the button below if you want to start over.  1: Restart (/restart)
2020-01-15 17:14:19 DEBUG    rasa.core.tracker_store  - Recreating tracker for id 'default'
2020-01-15 17:14:19 DEBUG    rasa.core.processor  - Received user message '/restart' with intent '{'name': 'restart', 'confidence': 1.0}' and entities '[]'
2020-01-15 17:14:19 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 20 events.
2020-01-15 17:14:19 WARNING  rasa.core.featurizers  - Feature 'intent_restart' could not be found in feature map.
2020-01-15 17:14:19 DEBUG    rasa.core.policies.memoization  - Current tracker state [{'intent_out_of_scope': 1.0, 'prev_action_listen': 1.0}, {'prev_action_default_ask_rephrase': 1.0, 'intent_out_of_scope': 1.0}, {'prev_action_listen': 1.0, 'intent_affirm': 1.0}, {'prev_action_default_ask_affirmation': 1.0, 'intent_affirm': 1.0}, {'intent_out_of_scope': 1.0, 'prev_action_listen': 1.0}, {'intent_restart': 1.0, 'slot_feedback_value_1': 1.0, 'prev_action_default_fallback': 1.0}]
2020-01-15 17:14:19 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2020-01-15 17:14:19 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, None, None, {}, {'intent_restart': 1.0, 'slot_feedback_value_1': 1.0, 'prev_action_default_fallback': 1.0}]
2020-01-15 17:14:19 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2020-01-15 17:14:19 DEBUG    rasa.core.policies.form_policy  - There is no active form
2020-01-15 17:14:19 DEBUG    rasa.core.policies.mapping_policy  - Restarting the conversation with action_restart.
2020-01-15 17:14:19 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_TwoStageFallbackPolicy
2020-01-15 17:14:19 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2020-01-15 17:14:19 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2020-01-15 17:14:19 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'default'.
? Click the button below if you want to start over.  1: Restart (/restart)
2020-01-15 17:14:20 DEBUG    rasa.core.tracker_store  - Recreating tracker for id 'default'
2020-01-15 17:14:20 DEBUG    rasa.core.processor  - Received user message '/restart' with intent '{'name': 'restart', 'confidence': 1.0}' and entities '[]'
2020-01-15 17:14:20 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 22 events.
2020-01-15 17:14:20 WARNING  rasa.core.featurizers  - Feature 'intent_restart' could not be found in feature map.
2020-01-15 17:14:20 WARNING  rasa.core.featurizers  - Feature 'intent_restart' could not be found in feature map.
2020-01-15 17:14:20 DEBUG    rasa.core.policies.memoization  - Current tracker state [{'prev_action_default_ask_rephrase': 1.0, 'intent_out_of_scope': 1.0}, {'prev_action_listen': 1.0, 'intent_affirm': 1.0}, {'prev_action_default_ask_affirmation': 1.0, 'intent_affirm': 1.0}, {'intent_out_of_scope': 1.0, 'prev_action_listen': 1.0}, {'intent_restart': 1.0, 'slot_feedback_value_1': 1.0, 'prev_action_default_fallback': 1.0}, {'intent_restart': 1.0, 'slot_feedback_value_1': 1.0, 'prev_action_listen': 1.0}]
2020-01-15 17:14:20 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2020-01-15 17:14:20 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, None, None, {}, {'intent_restart': 1.0, 'prev_action_listen': 1.0}]
2020-01-15 17:14:20 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2020-01-15 17:14:20 DEBUG    rasa.core.policies.two_stage_fallback  - NLU confidence threshold met, confidence of fallback action set to core threshold (0.3).
2020-01-15 17:14:20 DEBUG    rasa.core.policies.form_policy  - There is no active form
2020-01-15 17:14:20 DEBUG    rasa.core.policies.mapping_policy  - The predicted intent 'restart' is mapped to  action 'action_restart' in the domain.
2020-01-15 17:14:20 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_4_MappingPolicy
2020-01-15 17:14:20 DEBUG    rasa.core.processor  - Predicted next action 'action_restart' with confidence 1.00.
2020-01-15 17:14:20 DEBUG    rasa.core.processor  - Action 'action_restart' ended with events '[BotUttered('Congrats you've restarted me! 😉', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {}, 1579104860.883595), <rasa.core.events.Restarted object at 0x15e977f60>]'.
2020-01-15 17:14:20 DEBUG    rasa.core.processor  - Current slot values:
    budget: None
    business_email: None
    can_use_spacy: None
    company: None
    current_api: None
    email: None
    entity_extractor: None
    feedback_message: None
    feedback_value: None
    job_function: None
    language: None
    name: None
    nlu_part: None
    onboarding: None
    person_name: None
    problem_description: None
    product: None
    requested_slot: None
    shown_privacy: None
    step: None
    suggestion: None
    unknown_nlu_part: None
    unknown_product: None
    use_case: None
2020-01-15 17:14:20 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2020-01-15 17:14:20 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2020-01-15 17:14:20 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'default'.
Congrats you've restarted me! 😉

indam23 commented 4 years ago

figured out how to replicate - when running in shell I get the /restart option twice as mentioned, but on the docs it just presents the button once and I have to manually /restart to get it to actually restart. will start working on it.

RasaHQ / rasa

Restart button not working in two-stage fallback policy #4601

Please also check out the docs and the forum in case your issue was raised there too 🤗