No match, event, progress, stats, decks or draft tracking

[andrepnh]

Detailed context (ISSUES WILL NOT BE INVESIGATED WITHOUT IT!):

• Link to your MTGA Pro account: https://mtgarena.pro/u/andrepnh
• Link to page/pages are in question
  • https://mtgarena.pro/matches/?andrepnh
  • https://mtgarena.pro/stats/#andrepnh
  • https://mtgarena.pro/progress/?andrepnh
  • https://mtgarena.pro/rewards/?andrepnh
  • https://mtgarena.pro/events/?andrepnh
  • https://mtgarena.pro/draft/?andrepnh
  • https://mtgarena.pro/decks/?andrepnh

Your Desktop:

• OS: Windows 10
• App Version: 2.156.0.2

Describe the bug The only tracking I have is for in-game matches (my deck, opponent's, draw chance and so on) and draft picks. For everything else my profile has no data and I have been using the tracker for something close to a month now.

What I have tried/checked:

• Detailed logs are enabled and the tracker is able to parse them
• Wiping all settings
• Double-checking privacy configuration on my account
• Creating another account, pairing the tracker to it and playing a few matches (test account profile: https://mtgarena.pro/matches/?andrepnm)
• Switching from the standalone tracker to the Overwolf version
• Completely disabling Windows Firewall

These are my logs, the current one is for a single match where I just played a land and conceded: MTGA.zip

I believe this is different from https://github.com/Razviar/mtgap/issues/86, I don't have a match history, partial or not. And the issues I'm seeing also apply to stats, events, progress and so forth.

To Reproduce Unfortunately I don't have anything helpful to add here, ever since I began using the tracker I have this issue. I don't know what's different on my setup compared to others that could cause these issues.

Please let me know if there's more information I can provide.

[Razviar]

Have you tried to wipe tracker settings and sync again?

[andrepnh]

Yes, no luck

[Razviar]

We will investigate this issue

[andrepnh]

Just to add an update, I had to factory reset Windows and reinstalled mtga. Since I was starting from scratch I created another account but I still faced the same issues. Wiping tracker settings did not help.

• Link to your MTGA Pro account: https://mtgarena.pro/u/andrepnh.230708
• Link to page/pages are in question: https://mtgarena.pro/matches/?andrepnh.230708

These are my logs, they should have 2~3 matches where I just quickly conceded: MTGA.zip

[Razviar]

I just manually wiped your account sync data, please try to wipe settings and sync again. From our side it's all looking good, so I have no idea what may be wrong with your account for now.

[andrepnh]

No changes, still not tracking most stats. Would it be possible for me to debug the relevant part of the code locally, even without having proper connection to the server?

[Razviar]

Well, tracker is completely open source, so you can take repo and try to tinker with it locally as you wish. Unfortunately, since the issue is not global and can't be reproduced in our testing environments, we can't do much to help. But if you figure something out, please let us know.

[mick317]

Is there any updates? I am currently having the same issue as yours.