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Razviar / mtgap

Support tool for MTG Arena online game
https://mtgarena.pro/
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Progress syncs, collection doesnt (Windows 11) #394

Closed AluraMTG closed 7 months ago

AluraMTG commented 8 months ago

Can someone help me figure out why it's not syncing? It recognizes my account and syncs progress, but my collection remains 0.

  1. I've got Untapped running too, and thats able to sync my collection just fine.
  2. I've checked Windows Defender and allowed mtgatracker.exe there
  3. I've also allowed it in my antivirus
  4. I've restarted my PC and the tracker and Arena multiple times
Revilak commented 8 months ago

Hello, I'm a user like you and version 2.29 works fine for me, also with the new Murders at Karlov Manor set. MTG Arena Pro website needs some hours, even a day, to update the collection with the new acquired cards. If after that time your collection is still 0 please check that some firewall isn't blocking the executable located in C:\Users(your username)\AppData\Local\mtgaprotracker\mtgaprotracker.exe. Also the tracker should show a green message that MTG Arena log is parsed till current time. As a last resort you can try to wipe all settings (Tracker settings tab) and re-sync you account.

Revilak commented 7 months ago

I have to make a correction: I didn't know it but the cards just acquired are immediately visible on MTG Arena Pro Collection page if MTG Arena client is closed and restarted.

AluraMTG commented 7 months ago

Thanks for following up. After (in no particular order) shooting at random firewall settings, restarting arena, restarting the tracker, restarting my laptop, erasing all settings and some other attempts it finally clicked and now it works :)

AluraMTG commented 7 months ago

After (in no particular order) shooting at random firewall settings, restarting arena, restarting the tracker, restarting my laptop, erasing all settings and some other attempts it finally clicked and now it works :)

Revilak commented 7 months ago

Glad you solved your issue.

AluraMTG commented 7 months ago

Thanks, happy to be able to see my collection synced to Moxfield.

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Glad you solved your issue.

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