Closed Surrin1999 closed 2 years ago
Hello, Please download https://docs.microsoft.com/en-us/sysinternals/downloads/procmon , collect the startup event log, and send it to igor@rdm.dev
Let me know if you have any questions on how to run ProcMon
Thanks!
Hello, Please download https://docs.microsoft.com/en-us/sysinternals/downloads/procmon , collect the startup event log, and send it to igor@rdm.dev
Let me know if you have any questions on how to run ProcMon
Thanks!
I have sent Logfile.pml to igor@rdm.dev, please check
Thanks for all the feedback. I didn't spot anything suspicious in your log file. Could you also run https://docs.microsoft.com/en-us/sysinternals/downloads/debugview and collect debug output from there and post it here?
Thanks for all the feedback. I didn't spot anything suspicious in your log file. Could you also run https://docs.microsoft.com/en-us/sysinternals/downloads/debugview and collect debug output from there and post it here?
Ok. Please check No response.LOG
@Surrin1999 looks like you have off-screen issue after disconnecting external monitor. Press Alt+Space and Move RDM window to you current screen or just maximize it
@Surrin1999 looks like you have off-screen issue after disconnecting external monitor. Press Alt+Space and Move RDM window to you current screen or just maximize it
Do you need a complete screenshot? Unfortunately, there is indeed no response....
Does the RDM icon appear on the task bar?
Does the RDM icon appear on the task bar?
Sure
Please follow this advice https://github.com/uglide/RedisDesktopManager/issues/5096#issuecomment-895107361 No need to run it with admin rights.
To ensure that RDM off-screen window is active - click on it in the task bar after launch.
Please follow this advice #5096 (comment) No need to run it with admin rights.
To ensure that RDM off-screen window is active - click on it in the task bar after launch.
I sent the gif to igor@rdm.dev, cause github only can upload the file less than 10MB.
Does the RDM icon appear on the task bar?
I’m very sorry that I misunderstood what you meant. I have sent a new email, please check
Please follow this advice #5096 (comment) No need to run it with admin rights.
To ensure that RDM off-screen window is active - click on it in the task bar after launch.
I have the same problem.I have installed the VC++2015-2019 environment. But I found that I can open rdm2020.2 . None of the above versions can be run
@aluujane Do you use official builds? Please download https://docs.microsoft.com/en-us/sysinternals/downloads/procmon , collect the startup event log, and send it to igor@rdm.dev
@aluujane Do you use official builds? Please download https://docs.microsoft.com/en-us/sysinternals/downloads/procmon , collect the startup event log, and send it to igor@rdm.dev
I have tried many versions, including the official version, which are the same.RDM2020.2 and below are normal. Mail sent, please check.
@Surrin1999 @aluujane Please try rdm-2021.9.390.exe from https://rdm.dev/subscriptions
@Surrin1999 @aluujane Please try rdm-2021.9.390.exe from https://rdm.dev/subscriptions
I can't see rdm-2021.9.390.exe, only linux-2021.9
@aluujane should be visible now, if still not visible please switch language to English
@aluujane Could you share feedback after using the preview build?
Could you share feedback after using the preview build?
I tried rdm-2021.9.390, but it still couldn't run.
@aluujane Do you have network mounted disks in explorer? Could you provide fresh log from ProcMon with rdm-2021.9.390 build?
@aluujane Do you have network mounted disks in explorer? Could you provide fresh log from ProcMon with rdm-2021.9.390 build?
I do not have a network disk, the mail has been sent to the mailbox, please check it.
I found that there is some unknown problem with RDM/RESP on old Intel CPU's like i7-2670QM Unfortunately, I don't have enough time to investigate this problem further. I recommend trying to run RESP.app on another PC/Laptop.
Just for the record, it looks like RESP is experirencing the same problem on Intel Xeon E3-1270v2, which in one generation newer than i7-2670QM, but crash happens after opening some keys. Intel® Software Development Emulator might be useful here, you can run RESP using it sde.exe -hsw -- resp.exe
but anyway it results in significant slowdown.
Describe the bug No response when clicking rdm.exe, Redis Desktop Manager cannot be started
I have installed the VC++2015-2019 environment according to the guide, and the installation package is downloaded from https://rdm.dev/subscriptions But after the installation is complete, there is no response after clicking rdm.exe, and Redis Desktop Manager cannot be started
Screenshots
Environment (please complete the following information):