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RedisInsight / RedisDesktopManager

https://resp.app
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No response when clicking rdm.exe, Redis Desktop Manager cannot be started #5096

Closed Surrin1999 closed 2 years ago

Surrin1999 commented 3 years ago

Describe the bug No response when clicking rdm.exe, Redis Desktop Manager cannot be started

I have installed the VC++2015-2019 environment according to the guide, and the installation package is downloaded from https://rdm.dev/subscriptions But after the installation is complete, there is no response after clicking rdm.exe, and Redis Desktop Manager cannot be started

Screenshots image No response

Environment (please complete the following information):

uglide commented 3 years ago

Hello, Please download https://docs.microsoft.com/en-us/sysinternals/downloads/procmon , collect the startup event log, and send it to igor@rdm.dev

Let me know if you have any questions on how to run ProcMon

Thanks!

Surrin1999 commented 3 years ago

Hello, Please download https://docs.microsoft.com/en-us/sysinternals/downloads/procmon , collect the startup event log, and send it to igor@rdm.dev

Let me know if you have any questions on how to run ProcMon

Thanks!

I have sent Logfile.pml to igor@rdm.dev, please check

uglide commented 3 years ago

Thanks for all the feedback. I didn't spot anything suspicious in your log file. Could you also run https://docs.microsoft.com/en-us/sysinternals/downloads/debugview and collect debug output from there and post it here?

Surrin1999 commented 3 years ago

Thanks for all the feedback. I didn't spot anything suspicious in your log file. Could you also run https://docs.microsoft.com/en-us/sysinternals/downloads/debugview and collect debug output from there and post it here?

Ok. Please check No response.LOG

uglide commented 3 years ago

@Surrin1999 looks like you have off-screen issue after disconnecting external monitor. Press Alt+Space and Move RDM window to you current screen or just maximize it

Surrin1999 commented 3 years ago

@Surrin1999 looks like you have off-screen issue after disconnecting external monitor. Press Alt+Space and Move RDM window to you current screen or just maximize it

Do you need a complete screenshot? Unfortunately, there is indeed no response.... No response

uglide commented 3 years ago

Does the RDM icon appear on the task bar?

Surrin1999 commented 3 years ago

Does the RDM icon appear on the task bar?

Sure image

uglide commented 3 years ago

Please follow this advice https://github.com/uglide/RedisDesktopManager/issues/5096#issuecomment-895107361 No need to run it with admin rights.

To ensure that RDM off-screen window is active - click on it in the task bar after launch.

Surrin1999 commented 3 years ago

Please follow this advice #5096 (comment) No need to run it with admin rights.

To ensure that RDM off-screen window is active - click on it in the task bar after launch.

I sent the gif to igor@rdm.dev, cause github only can upload the file less than 10MB.

Surrin1999 commented 3 years ago

Does the RDM icon appear on the task bar?

I’m very sorry that I misunderstood what you meant. I have sent a new email, please check image

aluujane commented 2 years ago

Please follow this advice #5096 (comment) No need to run it with admin rights.

To ensure that RDM off-screen window is active - click on it in the task bar after launch.

I have the same problem.I have installed the VC++2015-2019 environment. But I found that I can open rdm2020.2 . None of the above versions can be run 微信截图_20211123202436

uglide commented 2 years ago

@aluujane Do you use official builds? Please download https://docs.microsoft.com/en-us/sysinternals/downloads/procmon , collect the startup event log, and send it to igor@rdm.dev

aluujane commented 2 years ago

@aluujane Do you use official builds? Please download https://docs.microsoft.com/en-us/sysinternals/downloads/procmon , collect the startup event log, and send it to igor@rdm.dev

I have tried many versions, including the official version, which are the same.RDM2020.2 and below are normal. Mail sent, please check.

uglide commented 2 years ago

@Surrin1999 @aluujane Please try rdm-2021.9.390.exe from https://rdm.dev/subscriptions

aluujane commented 2 years ago

@Surrin1999 @aluujane Please try rdm-2021.9.390.exe from https://rdm.dev/subscriptions

I can't see rdm-2021.9.390.exe, only linux-2021.9

uglide commented 2 years ago

@aluujane should be visible now, if still not visible please switch language to English

uglide commented 2 years ago

@aluujane Could you share feedback after using the preview build?

aluujane commented 2 years ago

Could you share feedback after using the preview build?

I tried rdm-2021.9.390, but it still couldn't run.

uglide commented 2 years ago

@aluujane Do you have network mounted disks in explorer? Could you provide fresh log from ProcMon with rdm-2021.9.390 build?

aluujane commented 2 years ago

@aluujane Do you have network mounted disks in explorer? Could you provide fresh log from ProcMon with rdm-2021.9.390 build?

I do not have a network disk, the mail has been sent to the mailbox, please check it.

uglide commented 2 years ago

I found that there is some unknown problem with RDM/RESP on old Intel CPU's like i7-2670QM Unfortunately, I don't have enough time to investigate this problem further. I recommend trying to run RESP.app on another PC/Laptop.

MihaxXx commented 10 months ago

Just for the record, it looks like RESP is experirencing the same problem on Intel Xeon E3-1270v2, which in one generation newer than i7-2670QM, but crash happens after opening some keys. Intel® Software Development Emulator might be useful here, you can run RESP using it sde.exe -hsw -- resp.exe but anyway it results in significant slowdown.