[Bug]: Cannot connect to Redis server in Azure

[wshao12]

Preconditions (Any important steps we need to know) We have redis instances in Azure cloud. I want to connect it using RedisInsight V2

Steps to reproduce (How to reproduce what you found step by step) add host, port, and password, and a random database alias sting, leave username empty

Actual behavior (A short description of what you found) Connection failed.

Expected behavior (A short description of what you expected to find) Connection success.

Screenshots (Paste or drag-and-drop a screenshot or a link to a recording)

Additional context (Operating system, version of RedisInsight, Redis database version, Redis module version, database type, connection type, logs, or any other information) macbook pro redisinsight v2

[wshao12]

Failed connection to the redis database. | {"stack":[{"message":"getaddrinfo ENOTFOUND dracorex-engagement-redis.redis.cache.windows.netdracorex-engagement-redis.redis.cache.windows.net"}]} | Failed to add database. | {"stack":[{"message":"getaddrinfo ENOTFOUND dracorex-engagement-redis.redis.cache.windows.netdracorex-engagement-redis.redis.cache.windows.net"}]} | Getting application settings. | {"stack":[]} | Succeed to get application settings. | {"stack":[]} | Creating new database. | {"stack":[]}

[ArtemHoruzhenko]

@wshao12 Did you put host name twice? dracorex-engagement-redis.redis.cache.windows.netdracorex-engagement-redis.redis.cache.windows.net dracorex-engagement-redis.redis.cache.windows.net + dracorex-engagement-redis.redis.cache.windows.net

Are you able to connect using redis-cli?

If it is not the case could you try to connect using test build from this message? https://github.com/RedisInsight/RedisInsight/issues/1339#issuecomment-1367791335

[wshao12]

Apologies. My computer keyboard has issue. I did not use host name twice. It is a copy/paste issue. I can use a tool called StrongDM as proxy, then I can connect to it.
hmm. I cannot connect to the server using redis-cli either: operation timed out

[wshao12]

I tried new version, same. could be our env issue.

[ViktarStarastsenka]

@wshao12 , is this issue still relevant?

[ViktarStarastsenka]

please re-open the ticket if it is still relevant

[mf182407]

i am running into the same issue. when connecting w the old redis desktop manager, i just used to auth w the primary access key. now it isnt available and asks for username and pw. is this not compatible w any azure cache for redis?

[ViktarStarastsenka]

@mf182407 , can you please describe your case in more detail?

[mf182407]

@ViktarStarastsenka thanks for the reply. with the old redis desktop manager, it used to let you just access a saas redis cache (in my case azure hosted) by entering the access key. there isn't a username or password associated with this type, so when trying to connect to it now with new version, it doesn't work since there's no option for access key anymore. does that make sense?

[uglide]

@mf182407 It should be compatible. You need to make sure that you have checked the "Use TLS" checkbox if you are connecting to TLS-enabled endpoint and put your primary key from Azure in the Password field:

[mf182407]

@uglide awesome, that worked. thanks for the help on this