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RenderHeads / UnityPlugin-AVProLiveCamera

AVPro Live Camera is a Unity plugin for webcams, TV cards and capture cards
https://renderheads.com/products/avpro-live-camera/
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The client consistently crashes on this PC device #53

Open jinchao90 opened 2 months ago

jinchao90 commented 2 months ago

The client consistently crashes on this PC device. However, after removing the AV plugin and related modules, it starts up normally. Please address this issue. this is all log ，then PC crashe

AS: AutoStreaming module initializing.
Initialize engine version: 2021.3.1f1c1 (0cb3bd085a01)
[Subsystems] Discovering subsystems at path E:/soft/324b12b3756b5518GpxYnMabQjPwmAB/1221XR_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1; jobified=1
Direct3D:
    Version:  Direct3D 11.0 [level 11.1]
    Renderer: Intel(R) UHD Graphics 730 (ID=0x4692)
    Vendor:   Intel
    VRAM:     7979 MB
    Driver:   31.0.101.5186
FMOD failed to initialize any audio devices, running on emulated software output with no sound. Please check your audio drivers and/or hardware for malfunction.
Begin MonoManager ReloadAssembly
- Completed reload, in  0.095 seconds
<RI> Initializing input.
XInput1_3.dll not found. Trying XInput9_1_0.dll instead...
<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 0.827700 ms
[AVProLiveCamera] version 2.9.1 initialised. Intel(R) UHD Graphics 730
jinchao90 commented 2 months ago

There is no such issue on other window devices. Do you have any hardware requirements for PC devices, or do you need other software environments

jinchao90 commented 2 months ago

Looking forward to your reply ：）

Chris-RH commented 2 months ago

Hi, please could you fill in a full issue form below, so that we have a better idea of what is going on. It would be helpful if you can give as much detail as possible and a full error log.

Minimum OS is Windows XP SP3. The webcams also need to be compatible with Directshow. Can you make sure that you are using the latest version of the software please.

Please DO NOT LINK / ATTACH YOUR PROJECT FILES HERE

Describe the bug A clear and concise description of what the bug is.

Your Setup (please complete the following information):

To Reproduce Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Logs If applicable, add error logs to help explain your problem.

Screenshots If applicable, add screenshots to help explain your problem.

Videos If applicable, add a copy of your video or the URL

Please DO NOT LINK / ATTACH YOUR PROJECT FILES HERE Instead email the link to us unitysupport@renderheads.com

jinchao90 commented 2 months ago

Thank you for your interest ：） Here are the details

Setup:

  1. open project（exe）
  2. project crash

Here is all the log information

Mono path[0] = 'C:/Users/Admin/Downloads/dev-1.2.0-202404251135/DPXR_Data/Managed'
Mono config path = 'C:/Users/Admin/Downloads/dev-1.2.0-202404251135/MonoBleedingEdge/etc'
Found 1 interfaces on host : 0) 192.168.50.167
Multi-casting "[IP] 192.168.50.167 [Port] 55469 [Flags] 2 [Guid] 2572512498 [EditorId] 2458535500 [Version] 1048832 [Id] WindowsPlayer(2,DESKTOP-60JW8RO) [Debug] 0 [PackageName] WindowsPlayer [ProjectName] DPXR" to [225.0.0.222:54997]...
AS: AutoStreaming module initializing.
Initialize engine version: 2021.3.1f1c1 (0cb3bd085a01)
[Subsystems] Discovering subsystems at path C:/Users/Admin/Downloads/dev-1.2.0-202404251135/DPXR_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1; jobified=1
Direct3D:
    Version:  Direct3D 11.0 [level 11.1]
    Renderer: Intel(R) UHD Graphics 730 (ID=0x4692)
    Vendor:   Intel
    VRAM:     7979 MB
    Driver:   31.0.101.5186
FMOD failed to initialize any audio devices, running on emulated software output with no sound. Please check your audio drivers and/or hardware for malfunction.
Begin MonoManager ReloadAssembly
- Completed reload, in  0.063 seconds
<RI> Initializing input.
XInput1_3.dll not found. Trying XInput9_1_0.dll instead...
<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 2.303200 ms

[AVProLiveCamera] version 2.9.1 initialised. Intel(R) UHD Graphics 730
UnityEngine.StackTraceUtility:ExtractStackTrace ()
UnityEngine.DebugLogHandler:LogFormat (UnityEngine.LogType,UnityEngine.Object,string,object[])
UnityEngine.Logger:Log (UnityEngine.LogType,object)
UnityEngine.Debug:Log (object)
RenderHeads.Media.AVProLiveCamera.AVProLiveCameraManager:Init () (at D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCameraManager.cs:89)
RenderHeads.Media.AVProLiveCamera.AVProLiveCameraManager:Start () (at D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCameraManager.cs:74)

(Filename: D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCameraManager.cs Line: 89)
jinchao90 commented 2 months ago

The following is on the same computer, run after uninstalling NDI, project no crash, the following is the log information

Mono path[0] = 'C:/Users/Admin/Downloads/dev-1.2.0-202404251135/DPXR_Data/Managed'
Mono config path = 'C:/Users/Admin/Downloads/dev-1.2.0-202404251135/MonoBleedingEdge/etc'
Found 1 interfaces on host : 0) 192.168.50.167
Multi-casting "[IP] 192.168.50.167 [Port] 55253 [Flags] 2 [Guid] 1420821006 [EditorId] 2458535500 [Version] 1048832 [Id] WindowsPlayer(2,DESKTOP-60JW8RO) [Debug] 0 [PackageName] WindowsPlayer [ProjectName] DPXR" to [225.0.0.222:54997]...
AS: AutoStreaming module initializing.
Initialize engine version: 2021.3.1f1c1 (0cb3bd085a01)
[Subsystems] Discovering subsystems at path C:/Users/Admin/Downloads/dev-1.2.0-202404251135/DPXR_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1; jobified=1
Direct3D:
    Version:  Direct3D 11.0 [level 11.1]
    Renderer: Intel(R) UHD Graphics 730 (ID=0x4692)
    Vendor:   Intel
    VRAM:     7979 MB
    Driver:   31.0.101.5186
FMOD failed to initialize any audio devices, running on emulated software output with no sound. Please check your audio drivers and/or hardware for malfunction.
Begin MonoManager ReloadAssembly
- Completed reload, in  0.068 seconds
<RI> Initializing input.

XInput1_3.dll not found. Trying XInput9_1_0.dll instead...
<RI> Input initialized.

<RI> Initialized touch support.

UnloadTime: 2.202000 ms

[AVProLiveCamera] version 2.9.1 initialised. Intel(R) UHD Graphics 730
UnityEngine.StackTraceUtility:ExtractStackTrace ()
UnityEngine.DebugLogHandler:LogFormat (UnityEngine.LogType,UnityEngine.Object,string,object[])
UnityEngine.Logger:Log (UnityEngine.LogType,object)
UnityEngine.Debug:Log (object)
RenderHeads.Media.AVProLiveCamera.AVProLiveCameraManager:Init () (at D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCameraManager.cs:89)
RenderHeads.Media.AVProLiveCamera.AVProLiveCameraManager:Start () (at D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCameraManager.cs:74)

(Filename: D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCameraManager.cs Line: 89)

[AVProLiveCamera] Could not find the device.
UnityEngine.StackTraceUtility:ExtractStackTrace ()
UnityEngine.DebugLogHandler:LogFormat (UnityEngine.LogType,UnityEngine.Object,string,object[])
UnityEngine.Logger:Log (UnityEngine.LogType,object)
UnityEngine.Debug:LogWarning (object)
RenderHeads.Media.AVProLiveCamera.AVProLiveCamera:SelectDeviceAndMode () (at D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCamera.cs:326)
RenderHeads.Media.AVProLiveCamera.AVProLiveCamera:Start () (at D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCamera.cs:153)

(Filename: D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCamera.cs Line: 326)

[AVProLiveCamera] Could not find the device.
UnityEngine.StackTraceUtility:ExtractStackTrace ()
UnityEngine.DebugLogHandler:LogFormat (UnityEngine.LogType,UnityEngine.Object,string,object[])
UnityEngine.Logger:Log (UnityEngine.LogType,object)
UnityEngine.Debug:LogWarning (object)
RenderHeads.Media.AVProLiveCamera.AVProLiveCamera:SelectDeviceAndMode () (at D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCamera.cs:326)
RenderHeads.Media.AVProLiveCamera.AVProLiveCamera:Begin () (at D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCamera.cs:163)
RenderHeads.Media.AVProLiveCamera.AVProLiveCamera:Start () (at D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCamera.cs:157)

(Filename: D:/XR/client-pc/XRClient/Assets/AVProLiveCamera/Scripts/Components/AVProLiveCamera.cs Line: 326)
jinchao90 commented 2 months ago

I noticed that the crash log, and the initial judgment is that the initialization failed to get the camera audio, causing the project to crash, and I didn't see any other additional log information image

jinchao90 commented 2 months ago

Looking forward to your reply and help ：）

jinchao90 commented 2 months ago

In the past two days, I have done a lot of tests, reinstalled the system and drivers, and found that it works normally, but after I installed NDI, I found that the previous problem appeared again, but I followed the above steps to retest it to determine if it was caused by NDI, and found that everything is normal, so NDI is not the root cause of this problem. I'm trying to minimize the external influence, the current situation is the same computer, the same project, I am running fine in the unity editor, but the packaged PC does not run, this problem occurs every time

jinchao90 commented 2 months ago

Using the same computer as described above, the following is the latest log

Mono path[0] = 'D:/PAC/xr291-prue-load/release-1.2.1-202404281218/DPXR_Data/Managed'
Mono config path = 'D:/PAC/xr291-prue-load/release-1.2.1-202404281218/MonoBleedingEdge/etc'
AS: AutoStreaming module initializing.
Initialize engine version: 2021.3.1f1c1 (0cb3bd085a01)
[Subsystems] Discovering subsystems at path D:/PAC/xr291-prue-load/release-1.2.1-202404281218/DPXR_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1; jobified=1
Direct3D:
    Version:  Direct3D 11.0 [level 11.1]
    Renderer: Intel(R) UHD Graphics 730 (ID=0x4692)
    Vendor:   Intel
    VRAM:     7979 MB
    Driver:   31.0.101.5186
FMOD failed to initialize any audio devices, running on emulated software output with no sound. Please check your audio drivers and/or hardware for malfunction.
Begin MonoManager ReloadAssembly
- Completed reload, in  0.065 seconds
<RI> Initializing input.
XInput1_3.dll not found. Trying XInput9_1_0.dll instead...
<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 1.153200 ms
[AVProLiveCamera] version 2.9.1 initialised. Intel(R) UHD Graphics 730
jinchao90 commented 2 months ago

Looking forward to your reply and help ：）

jinchao90 commented 2 months ago

The code crashes here and the exe crashes at this point, but it doesn't appear in the Unity editor

image

Chris-RH commented 2 months ago

Can you try upgrading to the latest version of AVPro Live Camera and retesting please :)