Hap / Hap Alpha not loading

[paulorenanmelo]

Describe the issue Hap videos are not loading. Using the provided Demo_MediaPlayer scene and assigning the hap video file, it logs an error, and the player remains black/blank.

Your Setup (please complete the following information):

• Unity version: 2021.3.6f1
• AVPro Video version: 2.5.6 ultra edition
• Operating system version: Windows 10.0.19042
• Device model: Dell workstation (Intel Xeon W-2275, 64GB ram, lots of free disk space, Nvidia RTX 3080)
• Video specs (resolution, frame-rate, codec, file size): any .mov hap video, see various samples in links below on their github

To Reproduce

1. Open a unity project, import avpro ultra edition
2. Download videos (links below)
3. Place the video in StreamingAssets
4. Open Demo_MediaPlayer scene and assign the test video to the MediaReference linked in the MediaPlayer component in the scene
5. Play in the editor - and see console for error

Error Log

[AVProVideo] Error: Loading failed. File not found, codec not supported, video resolution too high or insufficient system resources. UnityEngine.Debug:LogError (object) RenderHeads.Media.AVProVideo.MediaPlayer:UpdateErrors () (at Assets/AVProVideo/Runtime/Scripts/Components/MediaPlayer.cs:1277) RenderHeads.Media.AVProVideo.MediaPlayer:Update () (at Assets/AVProVideo/Runtime/Scripts/Components/MediaPlayer.cs:705)

Screenshots It works on media player classic, as per screenshot

Videos https://s3.amazonaws.com/vidvox/hap/Hap_Test_Odd_Dimensions.zip

Alternatively, if link above doesn't work, check their github and download "Odd Dimensions" https://github.com/Vidvox/hap

Even normal resolution videos without alpha are not loading either. Please download all samples from their github page https://s3.amazonaws.com/vidvox/hap/Hap_Test_FFmpeg.zip

[Chris-RH]

Hi @paulorenanmelo

In the Media Player component Visual -> Platform Specific -> Windows Make sure the Video API is set to Media Foundation and that you have ticked the "Use Hap/NotchLC" box

[paulorenanmelo]

Thanks Chris! That works like a charm. My bad. So much to do I didn't look for the existence of such toggle.

I can confirm both hap alpha and hap Q alpha working.

[Chris-RH]

Ah, its easy to overlook a small checkbox.
Awesome, I'm glad that its got sorted so quickly :)