[Windows] Unity AVPro Media Player freezes randomly after playing RTMP stream for a couple of frames

[maddalihanumateja]

The issue I'm having intermittent failures playing a 4K 360-video RTMP stream on a spherical mesh with the DirectShow API and LAVFilters, as suggested in the documentation. On some tries, the stream opens and plays a few frames before freezing. This seems to happen often enough that I'm having to close and reopen the corresponding Mediaplayer or even delete and reinitialize the Mediaplayer's parent gameobject multiple times manually to get the stream to play without freezing. I dont see any errors or warning from AVPro on the Unity console either. Is this a known issue? Could someone help me diagnose and fix this?

My Setup:

• Unity version: 2022.3.4f1
• AVPro Video version (number and edition (trial/core/ultra/enterprise)): Ultra
• Operating system version: Windows 10 Pro
• Device model: Desktop
• Video specs (resolution, frame-rate, codec, file size): Streaming from an RTMP url, 3840x2160, 30fps, h264 high L5.1, yuv420p, 15Mbps

To Reproduce I don't have a comparable public stream to share for this.

Logs No errors or warnings on the console. Just the following

[AVProVideo] Initialising AVPro Video v2.8.1 (native plugin v2.8.0f1-ultra) on NVIDIA RTX A6000/Direct3D 11.0 [level 11.1] (MT True) on WindowsEditor
UnityEngine.Debug:Log (object)
RenderHeads.Media.AVProVideo.Helper:LogInfo (string,UnityEngine.Object) (at Assets/AVProVideo/Runtime/Scripts/Internal/Helper.cs:183)
RenderHeads.Media.AVProVideo.MediaPlayer:Initialise () (at Assets/AVProVideo/Runtime/Scripts/Components/MediaPlayer.cs:438)
RenderHeads.Media.AVProVideo.MediaPlayer:Start () (at Assets/AVProVideo/Runtime/Scripts/Components/MediaPlayer.cs:458)

[AVProVideo] Opening rtmp://{ipaddress of camera}/live/live (offset 0) with API DirectShow
UnityEngine.Debug:Log (object,UnityEngine.Object)
RenderHeads.Media.AVProVideo.Helper:LogInfo (string,UnityEngine.Object) (at Assets/AVProVideo/Runtime/Scripts/Internal/Helper.cs:187)
RenderHeads.Media.AVProVideo.MediaPlayer:InternalOpenMedia () (at Assets/AVProVideo/Runtime/Scripts/Components/MediaPlayer.cs:577)
RenderHeads.Media.AVProVideo.MediaPlayer:OpenMedia (bool) (at Assets/AVProVideo/Runtime/Scripts/Components/MediaPlayer.cs:509)
RenderHeads.Media.AVProVideo.MediaPlayer:Start () (at Assets/AVProVideo/Runtime/Scripts/Components/MediaPlayer.cs:463)

[AVProVideo] Using playback path: DirectShow (3840x2160@29.97)
UnityEngine.Debug:Log (object)
RenderHeads.Media.AVProVideo.Helper:LogInfo (string,UnityEngine.Object) (at Assets/AVProVideo/Runtime/Scripts/Internal/Helper.cs:183)
RenderHeads.Media.AVProVideo.WindowsMediaPlayer:Update () (at Assets/AVProVideo/Runtime/Scripts/Internal/Players/WindowsMediaPlayer.cs:827)
RenderHeads.Media.AVProVideo.MediaPlayer:Update () (at Assets/AVProVideo/Runtime/Scripts/Components/MediaPlayer.cs:823)

[Chris-RH]

Are you able to send us a test url? unitysupport@renderheads.com

[Chris-RH]

Are you able to send us a test url? unitysupport@renderheads.com

[Chris-RH]

Closed due to lack of reply