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RenderHeads / UnityPlugin-AVProVideo

AVPro Video is a multi-platform Unity plugin for advanced video playback
https://www.renderheads.com/products/avpro-video/
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iOS project with AVPro 1.11.7 can not be built in Unity 2022 #1605

Closed coderDove closed 1 year ago

coderDove commented 1 year ago

Describe the issue I am trying to build an iOS project with Unity and AVPro 1.11.7 plugin and it always fails with undefined symbols error:

Undefined symbols for architecture arm64:
  "_MTLTextureDescriptorClass", referenced from:
      -[PVRTexture(Metal) metalTextureWithDevice:linear:] in libAVProVideoiOS.a(PVRTexture.o)
ld: symbol(s) not found for architecture arm64

This issue happens when I am trying to build even a test Unity project that contains an empty scene and only an AVPro plugin added. I have an existed big project that uses AVPro 1.11.7 so migrating to AVPro 2 will be a pretty big problem.

The question is if it is possible to resolve this issue and build a Unity project with AVPro 1.11.7 in latest Xcode?

Thank you

Your Setup (please complete the following information):

To Reproduce

  1. Create a new Unity 3D project for mobile and add AVPro plugin
  2. Configure iOS build in Unity and build a project
  3. Try to build generated project in Xcode

Logs

Undefined symbols for architecture arm64:
  "_MTLTextureDescriptorClass", referenced from:
      -[PVRTexture(Metal) metalTextureWithDevice:linear:] in libAVProVideoiOS.a(PVRTexture.o)
ld: symbol(s) not found for architecture arm64
Chris-RH commented 1 year ago

Hi @coderDove,

Please note: AVPro Video version 1.11.7 was released on 13 November 2020.
Xcode 14.0 was released on 12 Sep 2022 AVPro Video version 1 is depreciated and will therefore no longer be receiving any updates. I'm not sure if there are any changes that you could make that will make it work. I believe we had to change a few things for version 2 to work with xcode 14. Our mac/iOS dev is away on annual leave at the moment. I can put the question to him, but we will be unable to test anything until he gets back.

MorrisRH commented 1 year ago

This is not an issue with Xcode, unfortunately that symbol is no longer present as part of the built iOS project with Unity 2022 hence the plugin failing to link. Projects using AVPro Video 1.11.7 will build with Unity versions 2019.4.40f1 through 2021.3.27f1 so I would suggest trying to use the LTS version of 2021 for now.

Chris-RH commented 1 year ago

Hi @coderDove, Would you be able to the pdf of your invoice from the Unity Asset Store please. Preferably from the email address in the pdf. Please send to unitysupport@renderheads.com

coderDove commented 1 year ago

hey @MorrisRH thanks for the reply! thanks for the suggestion. Yes, it worked fine with Unity 2019, and as soon as we migrated to Unity 2022 fully for project purposes the built started failing. I understand that AVPro 1.11.7 is deprecated but maybe there is a chance that some patch can be available for AVPro 1.11.7 + Unity 2022 or any unofficial or unstable branch or release is present with Unity 2022 support?

hey @Chris-RH yes, we have an invoice for the purchased AVPro version. Will forward it to unitysupport@renderheads.com linking this issue

Thanks!

Chris-RH commented 1 year ago

We can look into providing a fix for it when @MorrisRH is back from leave.

coderDove commented 1 year ago

@Chris-RH that will be amazing! thanks a lot for it, really appreciate it! We will forward an invoice later today to prove that we are an actual user of paid version of AVPro.

P.S. May I ask when this can happen? Definitely no rush and I understand that it can be not the highest priority for you when @MorrisRH is back, but may be you can mention when approximately this fix can be taken into development so we can plan some activities and our side as well.

Thank you again!

Chris-RH commented 1 year ago

It'll be after 21st August

On Fri, 4 Aug 2023, 13:12 Anton Holub, @.***> wrote:

@Chris-RH https://github.com/Chris-RH that will be amazing! thanks a lot for it, really appreciate it! We will forward an invoice later today to prove that we are an actual user of paid version of AVPro.

P.S. May I ask when this can happen? Definitely no rush and I understand that it can be not the highest priority for you when @MorrisRH https://github.com/MorrisRH is back, but may be you can mention when approximately this fix can be taken into development so we can plan some activities and our side as well.

Thank you again!

— Reply to this email directly, view it on GitHub https://github.com/RenderHeads/UnityPlugin-AVProVideo/issues/1605#issuecomment-1665511290, or unsubscribe https://github.com/notifications/unsubscribe-auth/AYRROUOHLL4I3Y3U6ICPYNDXTTRLXANCNFSM6AAAAAA3DM3XVY . You are receiving this because you were mentioned.Message ID: @.***>

MorrisRH commented 1 year ago

Closing as this issue is being resolved privately

szapata-moffitt commented 7 months ago

Hi! Which was the solution? I'm currently facing the same issue, thanks in advance!

MorrisRH commented 7 months ago

Hey @szapata-moffitt, we'll need to provide you with the latest version. Send an email to unitysupport@renderheads.com with your proof of purchase (the invoice pdf from Unity) and we'll see what we can do.

ToolBar1024 commented 7 months ago

Hello ! I meet same issue, We use the v1.11.7 on unity3d 2022.3.17 ,and we hope keep the old version of avpro. But we can't found our invoice no, we can purchase the asset again. can we use this link https://assetstore.unity.com/packages/tools/video/avpro-video-v3-core-edition-278893

Chris-RH commented 7 months ago

@ToolBar1024

You can download your Asset Store invoices via your Asset Store account by following the steps below:

  1. Sign in with your Unity ID at assetstore.unity.com.
  2. Click your initials in the top right corner of the screen.
  3. Click Order History (or Organization Orders) from the drop-down menu.
  4. Click the invoice number next to the asset title to download the PDF.

If you cannot download your invoice, please contact Unity Customer Experience team and include the below information so that they can help you further: The asset's name(s). The email address used to purchase the asset.

ToolBar1024 commented 7 months ago

@Chris-RH Hello ,I can't get the account's authorization,and I have decided to purchase it with the new account. Can you tell me if we use this link https://assetstore.unity.com/packages/tools/video/avpro-video-v3-core-edition-278893 .

ToolBar1024 commented 6 months ago

Hello, we have sent email to unitysupport@renderheads.com, Can you help me?