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RenderHeads / UnityPlugin-AVProVideo

AVPro Video is a multi-platform Unity plugin for advanced video playback
https://www.renderheads.com/products/avpro-video/
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[macOS] 13.6.4/Unity 2022.3.11f1/AVProVideo Ultra 2.9.3 instant crash trying to load HapQ Alpha videos #1835

Closed clay-aw closed 3 weeks ago

clay-aw commented 2 months ago

Please DO NOT LINK / ATTACH YOUR PROJECT FILES HERE

Describe the issue Both in run mode and within the editor, trying to load any MOV that contains HapQ Alpha encoded media causes an instant crash. This is confirmed to occur on a selection of files encoded with the AVF Batch Converter app, regardless of the size of the file, resolution, data rate etc.

Your Setup (please complete the following information):

To Reproduce

  1. Start empty Unity project
  2. Import AVPro Video 2.9.3
  3. Create MediaPlayer component, and associated Display uGUI component
  4. Try selecting a video file from the Streaming Assets folder (using the green folder button) and press the Load button.
  5. Instant editor crash

Logs Unity Editor log file shows failed assertion:

-[MTLTextureDescriptorInternal validateWithDevice:]:1344: failed assertion `Texture Descriptor Validation MTLTextureDescriptor has width of zero. MTLTextureDescriptor has height of zero.

Entire log file included: Editor.log

Videos Copies of some smaller videos being used to test, problem reproducible in all cases:

https://github.com/RenderHeads/UnityPlugin-AVProVideo/assets/161715858/bb823187-9043-46e9-a260-e76ab28fb73f https://github.com/RenderHeads/UnityPlugin-AVProVideo/assets/161715858/9f580c5d-bb4a-4c37-b938-5637ace0ae77 https://github.com/RenderHeads/UnityPlugin-AVProVideo/assets/161715858/68d61b48-1a83-4ef2-9bdf-3785256ea2c1

Please DO NOT LINK / ATTACH YOUR PROJECT FILES HERE

Instead email the link to us unitysupport@renderheads.com

Chris-RH commented 2 months ago

Can you reproduce this in a new project running only the AVPro Video mediaplyer demo scene? Does it work if you turn off Metal Validation in Scheme -> Edit Scheme -> Run -> Diagnostics -> Metal API Validation ?

clay-aw commented 2 months ago

Hi Chris,

Yes - even in a completely fresh Unity project using the Demo_MediaPlayer scene, but replacing your RenderHeads-1080p30-H264.mp4 with one of my HAP Q Alpha encoded videos (in my case, I tried uiDialFill.mov) resulted in a full editor crash as soon as the Play button was pressed, as before.

Re. Your Scheme suggestion, I’m not using Xcode so don’t have access to edit any schemes (we are building in Unity for macOS), but if I untick Metal API Validation in Player settings, the Unity Editor still crashes.

Any further guidance you can provide would be helpful.

Until now, we are forced to not use HAP Q Alpha in our product, and are reverting to HAP Alpha, which is a great shame.

Many thanks,

Adrian

On 26 Apr 2024, at 12:16, Chris-RH @.***> wrote:

Can you reproduce this in a new project running only the AVPro Video mediaplyer demo scene? Does it work if you turn off Metal Validation in Scheme -> Edit Scheme -> Run -> Diagnostics -> Metal API Validation ?

— Reply to this email directly, view it on GitHub https://github.com/RenderHeads/UnityPlugin-AVProVideo/issues/1835#issuecomment-2079186628, or unsubscribe https://github.com/notifications/unsubscribe-auth/BGRZNESXY4JFYQ2OOCXQOMDY7IZPLAVCNFSM6AAAAABGY7QSECVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANZZGE4DMNRSHA. You are receiving this because you authored the thread.

MorrisRH commented 3 weeks ago

I've reproduced this in AVPro Video version 3.0.1 The issue is editor only, HapQ+A files playback fine in the builds I've tested here (both 2.9.3 and 3.0.1). Will endeavour to find a fix for the next release (3.0.2).