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RenderHeads / UnityPlugin-AVProVideo

AVPro Video is a multi-platform Unity plugin for advanced video playback
https://www.renderheads.com/products/avpro-video/
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sample video plays in apk but my own 360 is just black #2003

Closed frowestbrennan closed 1 month ago

frowestbrennan commented 1 month ago

Problem description:

Hello! I am trying out this plugin and can get the Media Player to play my h265 6k stereo video great in Unity. Your sample video also lays fine. After I build an apk and side to a quest 3 the video is black without audio. However your sample footage will build. I have a Media Reference for my video file as well.

Device (which devices are you having the issue with - model, OS version number):

quest 3

Media (tell us about your videos - number of videos, resolution, codec, frame-rate, example URLs):

eventually lots of videos but starting with just 1. 5760 x 5760. 29.97. h265. No streaming videos- I have the video files in the project itself.

System Information:

AVPro Video: v3.0.11 (plugin v3.0.10f1-trial) Target Platform: Android Unity: v2022.3.11f1 WindowsEditor OS: Desktop - MS-7C91 (Micro-Star International Co., Ltd.) - Windows 11 (10.0.22631) 64bit - English CPU: AMD Ryzen 9 5900X 12-Core Processor - 24 threads - 65461KB GPU: NVIDIA GeForce RTX 3090 - NVIDIA - Direct3D 11.0 [level 11.1] - 24326KB - 16384

Chris-RH commented 1 month ago
  1. Can you reproduce this in a new project with only AVPro Video, running the 360 demo scene with your video?
  2. Can you provide a full, unfiltered logcat in txt format?
  3. Have you encoded the video with faststart?
  4. Have you tried reducing the resolution to something like 4096x4096?
  5. Are you able to provide a sample of the video you are using for testing? Either here or to unitysupport@renderheads.com
frowestbrennan commented 1 month ago

Appreciate the response! I will get started on those things to test but here is the video I am trying this on:

https://drive.google.com/file/d/1bOEW-AtScm5swSBqv3akxrtrZ3E-pg64/view?usp=sharing

Forrest Brennan Co-Founder 360 Cinematographer & VFX H http://goog_1943268698ungryMantis.com http://HungryMantis.com [image: hungrymantis.com] http://hungrymantis.com

On Mon, Sep 16, 2024 at 2:21 AM Chris-RH @.***> wrote:

  1. Can you reproduce this in a new project with only AVPro Video, running the 360 demo scene with your video?
  2. Can you provide a full, unfiltered logcat in txt format?
  3. Have you encoded the video with faststart https://renderheads.com/content/docs/AVProVideo-v3/articles/feature-streaming.html#http-progressive-streaming ?
  4. Have you tried reducing the resolution to something like 4096x4096?
  5. Are you able to provide a sample of the video you are using for testing? Either here or to @.***

— Reply to this email directly, view it on GitHub https://github.com/RenderHeads/UnityPlugin-AVProVideo/issues/2003#issuecomment-2352402683, or unsubscribe https://github.com/notifications/unsubscribe-auth/BLKDJ2H3K2XJWWR4WZ3WDCTZW2PKHAVCNFSM6AAAAABOII65SSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJSGQYDENRYGM . You are receiving this because you authored the thread.Message ID: @.***>

Ste-RH commented 1 month ago

@frowestbrennan For reference, I have tested your video on a Quest 2 in our 360 Demo scene and it plays just as it should (when using both OpenGLES and Vulkan). I do not have a Quest 3 to hand at the moment, but I would think if the 2 plays the video, the 3 should be the same result.

When you get chance, send us over a log so we can take a better look. We will get you up and running in no time :)

frowestbrennan commented 1 month ago

The .txt files were too big so zipped them here.

Forrest Brennan Co-Founder 360 Cinematographer & VFX H http://goog_1943268698ungryMantis.com http://HungryMantis.com [image: hungrymantis.com] http://hungrymantis.com

On Tue, Sep 17, 2024 at 12:59 PM forrest brennan @.***> wrote:

I am sure it's something on my end but I did export an apk with your demo scene and my video to no avail.

I created a new project and imported AVPro and it did work (but appeared like an Android phone inside the quest 3 headset) but that was before I brought in Metas OVR Camera. Once I made it VR the video was black again.

I believe I have the logcat file attached but this was my first time making one so after I installed the log cat package, opened the logcat window and saved the .txt file both while the app was running (in Unity) and when in play mode. Happy to provide any other details.

Forrest Brennan Co-Founder 360 Cinematographer & VFX H http://goog_1943268698ungryMantis.com http://HungryMantis.com [image: hungrymantis.com] http://hungrymantis.com

On Tue, Sep 17, 2024 at 2:43 AM Ste Butcher @.***> wrote:

@frowestbrennan https://github.com/frowestbrennan For reference, I have tested your video on a Quest 2 in our 360 Demo scene and it plays just as it should (when using both OpenGLES and Vulkan). I do not have a Quest 3 to hand at the moment, but I would think if the 2 plays the video, the 3 should be the same result.

When you get chance, send us over a log so we can take a better look.

— Reply to this email directly, view it on GitHub https://github.com/RenderHeads/UnityPlugin-AVProVideo/issues/2003#issuecomment-2355073453, or unsubscribe https://github.com/notifications/unsubscribe-auth/BLKDJ2HAJOKJMUH25QP6YJ3ZW72S7AVCNFSM6AAAAABOII65SSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJVGA3TGNBVGM . You are receiving this because you were mentioned.Message ID: @.***>

Chris-RH commented 1 month ago

Hi @frowestbrennan

Unfortunately files can't be sent via email replies to github. Could you email it to unitysupport@renderheads.com please.

frowestbrennan commented 1 month ago

Ok just emailed directly.

Forrest Brennan Co-Founder 360 Cinematographer & VFX H http://goog_1943268698ungryMantis.com http://HungryMantis.com [image: hungrymantis.com] http://hungrymantis.com

On Wed, Sep 18, 2024 at 12:12 AM Chris-RH @.***> wrote:

Hi @frowestbrennan https://github.com/frowestbrennan

Unfortunately files can't be sent via email replies to github. Could you email it to @.*** please.

— Reply to this email directly, view it on GitHub https://github.com/RenderHeads/UnityPlugin-AVProVideo/issues/2003#issuecomment-2357679949, or unsubscribe https://github.com/notifications/unsubscribe-auth/BLKDJ2FDLEQKI2WJDUNPVMTZXERUNAVCNFSM6AAAAABOII65SSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJXGY3TSOJUHE . You are receiving this because you were mentioned.Message ID: @.***>

Ste-RH commented 1 month ago

@frowestbrennan The log you sent is does not look like a complete log from start of app run to end.

From what we can see in the log, there is a hint of it being related to an issue we fixed in v3.0.11. Can you try updating to the latest release and see if your issue still persists?

You could also try changing the Graphics API used from Vulkan (which is used by default when using 'Auto') to OpenGLES.

image

Ste-RH commented 1 month ago

Anything to report back @frowestbrennan ?

frowestbrennan commented 1 month ago

Hey there!

We ended up going with the native video player and for the most part it seems to be working. I initially had 3.0.9 installed and I think I did upgrade to 3.0.11 before sending you the log. It's possible I upgraded incorrectly though.

Forrest Brennan Co-Founder 360 Cinematographer & VFX H http://goog_1943268698ungryMantis.com http://HungryMantis.com [image: hungrymantis.com] http://hungrymantis.com

On Tue, Sep 24, 2024 at 2:34 AM Ste Butcher @.***> wrote:

Anything to report back @frowestbrennan https://github.com/frowestbrennan ?

— Reply to this email directly, view it on GitHub https://github.com/RenderHeads/UnityPlugin-AVProVideo/issues/2003#issuecomment-2370768842, or unsubscribe https://github.com/notifications/unsubscribe-auth/BLKDJ2BRAWIQXJYFSIG3HMLZYEWYTAVCNFSM6AAAAABOII65SSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNZQG43DQOBUGI . You are receiving this because you were mentioned.Message ID: @.***>